William Forte
Holbrook
Summary
Dynamic Full Stack Software Engineer with a proven track record at Zipcar, excelling in MERN stack development and secure authentication systems. Adept at enhancing performance and user experience, I thrive in collaborative environments, leveraging strong problem-solving skills to deliver high-quality applications and streamline deployment processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Software Engineer
Zipcar
Boston
01.2023 - Current
- Developed and maintained high-quality production code using TypeScript, React, and React Native
- Led multiple small-scale projects from planning to deployment.
- Contributed significant improvements to the frontend codebase, enhancing performance, readability, and maintainability
- Wrote backend features in Java and Kotlin, supporting full-stack functionality.
- Reviewed and merged code as a team contributor, ensuring adherence to best practices and code quality standards.
- Collaborated cross-functionally with designers, product managers, and backend teams
Full Stack Software Engineer
Delavie Media
01.2020 - Current
- Built full-stack web applications using the MERN (MongoDB, Express, React, Node.js) stack
- Created secure authentication systems with JSON Web Tokens and user permission levels
- Developed high-performance web pages using the Next.js framework with SSR, ISR, and SSG capabilities
- Designed responsive, SEO-friendly UIs with HTML and CSS, focusing on accessibility and user experience
- Built a production-grade React Native mobile application, integrating authentication, state management, and backend services
- Developed backend systems in JavaScript using MongoDB and Firebase
- Implemented CI/CD pipelines using GitHub Actions, configuring test and production environments from scratch to streamline deployment
- Managed web servers with NGINX and PM2, and configured SSL certificates for HTTPS encryption
- Created WordPress websites including eCommerce stores, business portfolios, and landing pages, gaining a solid understanding of CMS platforms
- Worked extensively with development tools like VS Code and Eclipse in both web and mobile environments
Senior Help Desk Analyst
Steward Health Care Systems
11.2020 - 01.2023
- Designed training programs for incoming Help Desk analysts that would help prepare them for their future job roles while providing leadership and evaluations to new employees
- Took part in weekly management meetings to discuss company goals and standards that needed to be improved or upheld and made decisions on how we would achieve these goals
- Demonstrated an abundance of knowledge about company schematics, troubleshooting procedures, and security procedures and standards within the Help Desk
- Became a model employee to look up to and look towards for guidance, knowledge, and support
- Learned how to identify and analyze technical issues over a large scale active directory spanning hundreds of applications
- Crisis Management responsibilities included contacting departments to organize a crisis and identify the problem at hand. Plans were then made on how to handle widespread outages and security protocols
- Constantly changing work environment, integration of new applications and new facilities, and new security protocols
- Security and data management, data loss prevention, recovery of lost data
- Senior analyst work includes teaching new junior analyst employees how to take calls, submit tickets, and analyze a situation to determine solutions. Collecting data for new applications to teach to others in the company
- Monitoring a ticket queue where users were able to submit low-priority tickets to be sent out to other teams for updates in the system, new tech equipment requests, name changes, etc.
Inventory Manager / Shift Manager
Starbucks
08.2019 - 11.2020
- Inventory Management consisted of counting inventory, ordering products, supplies, and merchandise to stock
- Weekly management meetings with presentations on each 'pillar' of performance including numbers
- Achievments: Partner of the quarter, Store was brought from almost ranking last in our division to number 1 out of 12 stores in just under a year
- Learned about the origins of coffee and the many different flavors and ways to make coffee (Expresso, Cold Brew, Hot Brew)
- Experienced opening and closing a store, cleaned industrial coffee machines and upheld increased cleanliness standards during COVID
- Starbucks customer connection competitions were held to see who could connect the most, learn the most names, and deliver an above-average customer experience
- Trained other Baristas on how to make drinks, close registers, and properly clean and close the store
Barista / Barista Trainer
Starbucks
06.2019 - 08.2019
- Trained new employees on drink prep, cleaning, and service standards
- Developed strong rapport with customers through personalized service
Kitchen Worker
Lynwood Cafe
06.2016 - 06.2019
- Kitchen preparation skills and cleanliness standards include learning how to use a meat slicer, onion slicer, prepare meat, prepare salami, etc.
- Learned how to make a pizza from start to finish, from making the preparing the dough to beating out the dough to saucing and cheesing the final product and adding toppings
- Basic cleaning skills like taking out the trash, doing dishes, and washing pans and bowls
- Moved up to working the ovens, putting pizzas in and pulling them out at the correct times based on the weight of the pizza and desired cook
IT Intern
Blue Hills Regional Technical
05.2015 - 06.2017
- Worked at the Chromebook help desk providing customer service and technical skills to those who needed assistance
- Chromebook troubleshooting, hardware replacements, software updates, and Chrome OS management and setup
- Helped manage network and security protocols determined by the IT administrators
- Experience with Microsoft 365 products and exchange licensing (Microsoft Word, Excel, Power Point)
- Repair and maintenance for smart board products (Ordering parts, part replacement, and troubleshooting)
- Improved the quality of customer service standards, cleanliness standards, and work ethic
Education
Certificate in Software Engineering - JS and Python
Harvard EDX
Boston, MA11-2024
High School Diploma - Computer Science
Blue Hills Regional Vocational
Canton, MA06.2017
Skills
- Full-Stack Development (MERN: MongoDB, Express, React, Nodejs)
- React Native Mobile App Development
- Backend Development using Firebase, MongoDB, PostgreSQL
- GitHub Actions for CI/CD (Test & Production Environments)
- Nextjs (SSR, ISR, SSG)
- Secure Auth Systems (JWT, Role-Based Access)
- NGINX, PM2 server management
- AWS tooling (S3, EC2, Cloudfront, etc)
- SSL Certificate Configuration & HTTPS Deployment
- HTML/CSS for Responsive & SEO-Friendly Design
- WordPress Development & CMS Architecture
- Version Control (Git, GitHub)
Accomplishments
- Won Engineer of the quarter at Zipcar
- Partner of the quarter at Starbucks
- Increased store ranking at Starbucks in Braintree from almost 12 to number 1 in our region
Personal Information
Title: IT Specialist
Software And Tools
Windows 7, Windows 10, Windows 11, Mac OS, Linux (Ubuntu), Node JS, Next JS, React JS, Redux, Django, WordPress, Javascript, Java, HTML, CSS, Python, Active Directory, Microsoft 365 Products, Citrix Workspace, Citrix Production VPN, Footprints Ticketing System, Meditech, Visual Studio Code, Eclipse, Photoshop, Amazon Web Services, SSH shell
Certification
- Harvard Edx CS50 Certificate in JS and Python
Timeline
Software Engineer
Zipcar
01.2023 - Current
Senior Help Desk Analyst
Steward Health Care Systems
11.2020 - 01.2023
Full Stack Software Engineer
Delavie Media
01.2020 - Current
Inventory Manager / Shift Manager
Starbucks
08.2019 - 11.2020
Barista / Barista Trainer
Starbucks
06.2019 - 08.2019
Kitchen Worker
Lynwood Cafe
06.2016 - 06.2019
IT Intern
Blue Hills Regional Technical
05.2015 - 06.2017
Certificate in Software Engineering - JS and Python
Harvard EDX
High School Diploma - Computer Science
Blue Hills Regional Vocational
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