William Fortson
Statesboro,GA
Summary
Dynamic Lead Technician at Briggs & Stratton with a proven track record in optimizing workflow and enhancing productivity. Skilled in mechanical troubleshooting and relationship building, I successfully reduced equipment downtime and increased customer satisfaction through effective communication and problem-solving. Committed to safety compliance and continuous improvement in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Lead Technician
Briggs & Stratton
03.2024 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Adhered to established policies and standards to safely complete projects.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
- Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Class B Technician
Briggs & Stratton
02.2018 - Current
- Consistently met deadlines for service appointments while maintaining high-quality standards in all completed work orders.
- Assisted in inventory management, tracking parts usage, and ordering supplies as needed to maintain optimal stock levels.
- Implemented cost-saving measures through careful analysis of parts usage patterns and adjustment of ordering practices where necessary.
- Enhanced vehicle performance by conducting thorough inspections and routine maintenance.
- Contributed to shop efficiency by maintaining a clean, organized workspace and properly storing tools after use.
- Stayed up-to-date on industry trends and developments, attending workshops, training sessions, or trade shows when necessary.
- Collaborated with management to develop new procedures for more effective workflow within the shop environment.
- Increased shop productivity by actively seeking out opportunities for process improvement and implementing changes when appropriate.
- Read and followed technical documentation to complete accurate repairs.
Operator
Briggs & Stratton
02.2014 - 02.2017
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Adhered to established policies and standards to safely complete projects.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
- Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Skills
- Diagnostic testing
- Testing and repair
- Safety compliance
- System maintenance
- Mechanical troubleshooting
- Works Well Under Pressure
- Preventive Maintenance
- Tech-Savvy
- OSHA compliance
- Equipment maintenance
- Multitasking and organization
- Relationship building
- Mechanical Knowledge
- Deadline oriented
- Operation Monitoring
- Issue analysis
- Product Inspections
- Document preparation
- Workload management
- Plant operations support
Timeline
Lead Technician - Briggs & Stratton
03.2024 - Current
Class B Technician - Briggs & Stratton
02.2018 - Current
Operator - Briggs & Stratton
02.2014 - 02.2017
Georgia Southern University. - ,