Experienced Office Management and Administration Professional skilled in enhancing productivity and service quality. Reliable support specialist with strong organizational and technical skills, working effectively with cross-functional teams to ensure operational excellence. Proficient in managing budgets, payroll, and office organization while coordinating resources to boost team productivity. Proven expertise in scheduling meetings, managing travel and expenses, and transcribing minutes. Detail-oriented team player capable of handling multiple projects with accuracy.
Criminal Justice Certificate
Human Resource Management Certificate
•Scheduled and coordinated high-touch interviews, including complex virtual, onsite, and presentation interviews across multiple time zones. Ensured all invitees received everything they needed, such as virtual video links, candidate phone numbers, resumes, meeting agendas, onsite addresses, and presentation materials.
•Managed logistics for the recruitment process, including candidate management, interview coordination, onboarding assistance, and recruitment administration.
•Developed and maintained strong partnerships with recruiters, hiring managers, and candidates to ensure an efficient and effective hiring process.
•Managed and prioritized numerous tasks effectively in a high-demand environment, showcasing professionalism, empathy, and sound judgment to fulfill candidate care requirements.
•Monitored the onboarding process for assigned new hires, ensuring that all documents were completed in a timely manner.
•Performed background checks and independently onboarded new hires weekly, ensuring compliance with company policies and legal regulations.
• Managed employee records in the Human Resources Information System (HRIS), ensuring that all records were accurate and up-to-date.
•Assisted with data and audit reviews to ensure compliance with company policies.
• Entered data, generated reports, and produced tracking documents.
•Improved operational workflows by keeping documentation systems well-organized and accurately updating records as necessary.
• Developed and managed vendor relationships to ensure high-quality services and products for organizational needs.
• Created detailed training materials for new employees, resulting in faster onboarding and improved initial productivity.
•Coordinated logistics for large-scale events, which significantly reduced setup times and eliminated scheduling conflicts.
• Coordinated travel arrangements for candidate interviews.
• Assisted hiring leaders with timely and accurate submission of job requisitions.
• Maintained a spreadsheet to keep the Talent Acquisition team and Hiring Managers updated on the status of all requisitions, facilitating their next steps.
• Ensured high-quality results by adhering to operational guidelines and aligning with recruitment standards.
• Coordinated the scheduling of interviews for candidates using internal email calendar technology, such as Microsoft Outlook, along with the video interview platform, while making necessary adjustments.
• Consistently reported on data accuracy and followed up with recruitment team members across regions to ensure compliance with the system.
• Worked closely with candidates, hiring managers, and recruiters to ensure effective communication about any pre-offer questions.
• Ensured adherence to the standard recruitment process.
•Collaborated with the recruitment team to post job openings, coordinate interviews, manage pre-hire documentation, and facilitate the onboarding process for new employees.
•Oversaw the referral process, managing both incoming and outgoing referrals while ensuring accurate records and timely follow-up.
•Provided guidance to the Talent Acquisition Specialist and the Program Director regarding the onboarding process for prospective new hires, ensuring that all steps were completed.
•Assisted the recruiting teams in coordinating the annual summer internship process and onboarding for interns.
• Organized the workflow by updating job requirements and descriptions for all positions.
•Streamlined the onboarding process for new hires by working with HR partners to prepare required paperwork and orientation materials.
•Organized recruitment events such as career fairs and networking sessions to enhance company visibility in target markets.
•Implemented initiatives for continuous improvement in the talent acquisition process, utilizing feedback from candidates, hiring managers, and other stakeholders.
• Improved the time-to-fill metrics by streamlining the interview scheduling process and fostering strong relationships with candidates throughout their journey.
• Drafted and posted job listings on job boards, corporate career sites, and social media to enhance visibility.
•Developed and maintained an applicant tracking system that monitored all job openings, applicants, and interview activities.
• Collected deposits, fees, and payments for room bookings.
• Responded to guest service requests promptly and effectively.
• Coordinated and executed hotel promotions and campaigns.
• Performed all concierge duties efficiently.
• Maintained accurate records of guest information, payments, and reservations using hotel management software.
• Provided exceptional service, particularly during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and encouraging return visits.
• Accepted reservations over the phone, in person, and through the computer, providing confirmation information to guests.
• Welcomed each new arrival warmly while confirming reservations and verifying identification.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining a focus on outstanding guest service experiences.
• Developed strong relationships with frequent guests to encourage repeat business through personalized attention to their preferences.
• Supported sales efforts by upselling rooms, amenities, or special packages when appropriate.
• Improved office organization through efficient filing systems and effective document storage solutions.
•Contributed to the development of training materials for onboarding new staff.
•Ensured the confidentiality of sensitive information by protecting both personal data and proprietary business details.
• Accurately managed financial transactions, which reduced errors in invoicing and expense reimbursement processes.
Title: Senior HR Services Coordinator