Summary
Overview
Work History
Skills
Timeline
Generic

William Foster II

Muskogee

Summary

Efficient Retail Specialist known for productivity and task completion. Specialize in inventory management, customer service, and sales strategy. Excel at communication, teamwork, and adaptability to ensure success in fast-paced retail environments. Committed to enhancing customer experiences while achieving sales goals. Skilled retail specialist with a background in managing store operations, sales planning, and customer service. Strengths include inventory management, team leadership, and merchandising strategy development. Demonstrated history of improving store performance and enhancing customer satisfaction levels. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

4
4
years of professional experience

Work History

Retail Specialist

Optimum
Muskogee
09.2024 - 07.2025
  • Assisted customers with product selection and inquiries.
  • Maintained organized merchandise displays on the sales floor.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to enhance customer service experiences.
  • Participated in inventory management and stock replenishment activities.
  • Engaged customers through effective communication and friendly interactions.
  • Supported promotional events by setting up displays and signage.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Assisted customers in selecting merchandise based on their individual needs and preferences.
  • Provided excellent customer service to ensure satisfaction.
  • Managed daily operations of the store, including opening and closing procedures.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with all applicable laws and regulations.
  • Performed cash register transactions accurately and efficiently.
  • Processed returns, exchanges, and refunds according to company policies.
  • Implemented marketing strategies aimed at increasing store traffic.
  • Updated records of inventory levels, orders received, shipments made .
  • Organized merchandise displays to maximize visibility and appeal.
  • Executed pricing changes as per corporate directives.
  • Maintained a clean and orderly retail environment.
  • Resolved customer complaints in a timely manner while maintaining professional composure.
  • Participated in staff meetings to discuss new products or services.
  • Handled customer inquiries regarding product availability, features, pricing .
  • Created customer loyalty programs to promote repeat business.
  • Monitored sales performance against established goals.
  • Trained new employees on store policies and procedures.
  • Reduced shrink by implementing loss prevention processes.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Maintained records related to sales for store management.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Prepared merchandise for purchase or rental.

Warehouse Forklift Operator

CDS
Muskogee
10.2023 - 07.2024
  • Operated forklifts to transport materials within the warehouse efficiently.
  • Loaded and unloaded shipments to maintain inventory accuracy.
  • Conducted routine safety checks on equipment to ensure proper functioning.
  • Organized warehouse layout for optimal space utilization and accessibility.
  • Collaborated with team members to fulfill orders promptly and accurately.
  • Followed safety protocols while handling hazardous materials in the warehouse.
  • Assisted in training new employees on forklift operation and safety standards.
  • Maintained cleanliness and organization of work areas to enhance workflow efficiency.
  • Loaded and unloaded pallets of product onto trucks using a forklift.
  • Processed orders by picking products from shelves within the warehouse.
  • Operated forklift to transport goods throughout warehouse.
  • Staged goods in loading dock area.
  • Followed standard operating procedures to safely stack and store materials in the warehouse.
  • Operated manual pallet jacks to move material around the warehouse.
  • Assisted with shipping and receiving activities as needed.
  • Ensured all safety protocols were followed while operating the forklift.
  • Organized warehouse and arranged items following procedures and safety rules.
  • Received, inspected and stocked incoming shipments.
  • Unloaded incoming supplies and placed them into designated storage areas.
  • Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
  • Boxed, labeled and added shrink wrapping to items.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Completed paperwork related to deliveries including bills of lading, packing slips.
  • Received incoming shipments and checked contents against purchase orders.
  • Performed daily pre-shift inspections on forklifts and other equipment.
  • Maintained accurate inventory records and prepared reports for management.
  • Checked finished products for quality assurance before loading them onto trucks for shipment.
  • Cleaned up spills or debris in work areas immediately following an incident.
  • Organized items according to size, type, style, color, or product code.
  • Provided assistance in training new employees on proper operation of forklifts and other material handling equipment.
  • Utilized radio frequency scanners for tracking material movement throughout the warehouse.
  • Managed stock rotation ensuring that older stock is used first.
  • Handled maintenance tasks on equipment by checking fuel, lubricants, oil, antifreeze, tires and general condition.
  • Completed daily logs for recordkeeping.
  • Conducted regular cycle counts to ensure accuracy of inventory levels.
  • Inspected material handling equipment for defects prior to use.
  • Collaborated with team members to streamline warehouse operations and increase productivity.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Maintained current forklift training and certification as required by company policies.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Used handheld scanners for warehouse management system compliance.
  • Operated power material handling equipment to accurately select and palletize loads.
  • Reported safety and quality issues to management.
  • Maintained yard appearance, keeping ground clean and clear.
  • Tied and secured loads to prevent shifting or damage to items.
  • Checked shipments for damaged or incorrect items.
  • Inspected lifts before use to prevent damage to goods.
  • Prepared finished stock for shipment by identifying, pulling and packing product.
  • Transported material to correct locations and documented inventory changes.
  • Tracked materials moved for stocking purposes and to complete logs for management.
  • Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
  • Ensured efficient handling of merchandise and products to maintain inventory accuracy.
  • Operated forklifts to transport materials between loading, processing, and storage areas.
  • Performed daily equipment checks to verify proper operation and minimize downtime.
  • Relocated goods from dock area to appropriate storage locations.
  • Moved levers or controls of lifting devices to load, unload or stack material.
  • Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
  • Positioned lifting devices to secure material or products for transport to designated areas.
  • Secured loads on pallets to minimize damage and worker injuries.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
  • Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
  • Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
  • Estimated weights, heights, and centers of balance to make precise placements.
  • Inspected product load for accuracy to foster timely and complete delivery.
  • Weighed materials or products to record data on tags or labels.
  • Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
  • Scheduled or performed needed maintenance on equipment to promote longevity of use.
  • Performed inspections and made repairs on tractors.
  • Followed maps and GPS systems to promptly complete tasks.
  • Followed safe practices to mix and apply chemicals.

Customer Service Representative

Everise
Tahlequah
04.2022 - 09.2023
  • Assisted customers with inquiries through phone and email communication.
  • Resolved customer complaints by providing effective solutions and support.
  • Utilized CRM software to track customer interactions and follow-up actions.
  • Educated customers on product features and services to enhance their experience.
  • Collaborated with team members to improve service delivery and efficiency.
  • Processed orders, returns, and exchanges accurately in the system.
  • Maintained up-to-date knowledge of company products and promotions for effective assistance.
  • Documented customer feedback to support quality assurance initiatives within the team.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Implemented innovative methods for streamlining the customer service process.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Promoted available products and services to customers during service, account management and order calls.
  • Supported sales team members to drive growth and development.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Strengthened customer retention by offering discount options.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Mentored junior team members and managed employee relationships.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Excelled in exceeding daily credit card application goals.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Led on- and off-site customer support teams across multiple time zones.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Oversaw warranty counseling process to manage expense controls.

Team Member

Walmart
Muskogee
01.2021 - 04.2022
  • Assisted customers with inquiries and provided product information.
  • Maintained cleanliness and organization of work areas and displays.
  • Collaborated with team members to execute daily operational tasks effectively.
  • Operated cash register and processed transactions accurately.
  • Stocked shelves and ensured products were properly displayed for customers.
  • Delivered excellent customer service by addressing concerns promptly.
  • Participated in team meetings to discuss workflow improvements and suggestions.
  • Trained new team members on company policies and procedures efficiently.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Collaborated with team members to maximize productivity and efficiency.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Trained new team members using approved training materials and information.
  • Looked for ways to go above and beyond job requirements.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Monitored expiration dates on food items for freshness assurance.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Upheld high standards of productivity and quality in operations.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Identified opportunities for process improvements within the department.
  • Collaborated with team members to achieve daily goals.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Created detailed reports outlining project progress and results achieved.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Participated in team meetings to discuss strategies for improvement.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Implemented strategies to take advantage of new opportunities.
  • Analyzed key performance indicators to identify effective strategies.
  • Assessed company operations for compliance with safety standards.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Worked closely with human resources to support employee management and organizational planning.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Organized client meetings to provide project updates.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Analyzed company's expenditures and developed financial models.

Skills

  • Inventory management
  • Point-of-sale systems
  • Customer relationship management
  • Product knowledge
  • Order processing
  • Visual merchandising
  • Sales performance analysis
  • Store operations management
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Customer engagement
  • Problem solving
  • Time management
  • Training and mentoring
  • Brand awareness
  • Promotions planning
  • Promotion coordination
  • Display building
  • Data tracking
  • Operations support
  • Beauty product demonstration
  • Merchandise display
  • Point of sale systems
  • Performance analysis
  • Store operations
  • Marketing
  • Financial transactions
  • Inventory counts
  • Cross-selling techniques
  • Creativity and innovation
  • Customer service
  • Sales
  • Goal-oriented mindset
  • Upselling strategies
  • Sales and promotions
  • Manage inventory
  • Relationship building
  • Teamwork and collaboration
  • Problem-solving abilities
  • Customer satisfaction measurement
  • Active listening
  • Safety and cleanliness standards
  • Special order coordination
  • Goal setting
  • Flexible hours
  • Time management abilities
  • Meeting sales goals
  • Staff support
  • Computer proficiency and Microsoft office
  • Money management
  • Reliability
  • Retail software proficiency
  • Sales records management
  • Order fulfillment
  • Electronic Payment Processing
  • Sales goals achievement
  • Task prioritization
  • Retail Industry Trends
  • Store organization
  • Professional demeanor
  • Sales Reports Creation
  • Merchandise receiving and handling
  • Team cooperation
  • Detail-oriented
  • Networking
  • Sales techniques
  • Information analysis
  • Item ticketing and pricing
  • Team supervision
  • Attention to detail
  • Building customer loyalty
  • Retail Sales Experience
  • Complaint handling
  • Adaptable and flexible
  • Checkout processing
  • Customer needs assessment
  • Microsoft applications proficiency
  • Documentation and reporting

Timeline

Retail Specialist

Optimum
09.2024 - 07.2025

Warehouse Forklift Operator

CDS
10.2023 - 07.2024

Customer Service Representative

Everise
04.2022 - 09.2023

Team Member

Walmart
01.2021 - 04.2022

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William Foster II