William Foteping
Silver Spring,United States
Summary
Dynamic and results-driven Senior Network Administrator with over 10 years of experience in network management, design, and security for enterprise environments. Proven expertise in cloud infrastructure (AWS, Azure), telephony systems (Teams Calling, Avaya, Cisco), and network optimization. Strong skills in implementing disaster recovery plans, network security solutions, and proactive monitoring for uptime and reliability. Certified Cisco Certified Network Associate (CCNA) and CompTIA Security+, with a proven track record of reducing downtime and improving network efficiency. Seeking to leverage experience in delivering scalable, secure, and efficient network solutions.
Overview
16
16
years of professional experience
Work History
Sr. Network Administrator
The Salvation Army
09.2022 - Current
- Orchestrated the migration of 200+ users to a hybrid cloud environment using Azure, achieving a 30% reduction in operational costs
- Enhanced system security protocols, reducing the risk of cyber-attacks by 25% within the first year by implementing advanced threat detection systems
- Directed a team of 4 network engineers to manage the organization's infrastructure, increasing system uptime to 99.99%
- Upgraded LAN/WAN connections across 30 office locations, improving data transfer speeds by 50%
- Collaborated on the rollout of a new VoIP system (Teams Calling and Avaya), saving the organization over $5,000 monthly in telecommunications costs
- Managed a $1M network infrastructure upgrade across multiple sites, increasing network reliability by 30% and reducing downtime by 40%
- Implemented Teams Calling and Avaya telephony systems for over 500 users, resulting in a 15% reduction in communication costs
- Deployed security systems using Meraki and Ubiquiti, reducing security breaches by 25%
- Created comprehensive network documentation, improving audit compliance by 20%.
Senior Information Technology Specialist
The Salvation Army
09.2020 - 09.2022
- Managed and resolved over 5,000 Tier 2 support tickets with a 95% satisfaction rate, using a ticketing system to enhance tracking and reporting
- Spearheaded a workstation upgrade for 1000+ computers via AutoPilot and CloudJoin, improving overall company productivity by 20%
- Implemented a network monitoring solution, reducing downtime incidents by 50% and ensuring higher availability of critical systems
- Led the deployment of network systems across multiple locations, improving infrastructure reliability by 25%
- Developed and executed disaster recovery plans, ensuring 100% recovery in testing phases
- Implemented Teams Calling and Avaya systems, enhancing communication efficiency by 30%
- Trained junior staff on network troubleshooting and cybersecurity best practices.
Senior Field Engineer
IBM/Barrister Global Networks
05.2018 - 09.2020
- Engineered and deployed cloud infrastructure solutions using AWS and Azure, achieving 25% cost savings by optimizing resource usage and leveraging cloud services
- Administered Cisco switches (2960 and 3500 series), improving network throughput by 20%
- Migrated on-premise services to cloud platforms, increasing scalability by 40%
- Mentored junior engineers on cloud infrastructure and network security, boosting team productivity by 15%
- Managed team in troubleshooting efforts that alleviated errors
- Assessed processes to assure that construction progressed as scheduled and met contract specifications
- Prepared documentation that would be used in requests for proposal.
IT Support/Field Technician
Daly Computers
05.2015 - 07.2018
- Provided on-site IT support for 500+ clients, achieving a 95% customer satisfaction rate through timely issue resolution
- Installed and configured network hardware and software, reducing installation times by 20% through streamlined processes
- Deployed VPN solutions, increasing remote work capabilities by 30%
- Re-imaged, break-fix, and configured over 2000 desktops and laptops, ensuring seamless deployment across schools and universities.
Desktop Support Analyst
Strategic Distribution, Inc.
08.2014 - 03.2015
- Resolved desktop and network issues, reducing downtime by 15% and improving end-user productivity
- Reimaged and configured over 1000 desktops and laptops, ensuring seamless deployment across the organization
- Troubleshot various technical issues dealing with printers, network and phone systems
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment
- Supported and maintained user account information
- Coordinated with vendors to obtain necessary components and maintain smooth operations
- Provided on-site and remote technical support to users
- Installed new hardware and software, patched systems, and configured settings
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
Desktop Support Lead
Orange CMR
01.2009 - 10.2011
- Provided technical support to 300+ users, maintaining 99% network uptime and enhancing user productivity through efficient troubleshooting
- Monitored system performance to identify potential issues
- Researched and identified solutions to technical problems
- Offered assistance in implementing and developing training programs
- Installed, configured and maintained computer systems and network connections
- Diagnosed and troubleshot hardware, software and network issues
- Created user accounts and assigned permissions.
Education
Bachelor of Science Computer Networks And Cybersecurity -
University of Maryland Global Campus
Maryland, MDAssociate of Science Networking And Cybersecurity - undefined
Howard Community College
Columbia, MDSkills
- Operating Systems: Windows Server, Linux (Ubuntu, CentOS, Red Hat), Solaris
- Cloud Platforms: AWS, Azure, Google Cloud Platform, VMware, Hyper-V
- Network Protocols: TCP/IP, DNS, DHCP, FTP, VPN, LAN/WAN
- Security & Monitoring Tools: Wireshark, Nagios, Nessus, Symantec Endpoint Protection
- Telephony Systems: Teams Calling, Avaya, Cisco, Unifi
- Network Management Tools: Nagios, SolarWinds, Fortinet
- Scripting & Automation: PowerShell, Python
- Certifications: CCNA, CompTIA Security, Microsoft Azure Administrator Associate
Accomplishments
- Network Optimization and Documentation Project
- Property Systems Upgrade Project
- Network Documentation Project
- Team Structure and Tier Segmentation Project
- SharePoint IT Documentation Platform
Timeline
Sr. Network Administrator
The Salvation Army
09.2022 - Current
Senior Information Technology Specialist
The Salvation Army
09.2020 - 09.2022
Senior Field Engineer
IBM/Barrister Global Networks
05.2018 - 09.2020
IT Support/Field Technician
Daly Computers
05.2015 - 07.2018
Desktop Support Analyst
Strategic Distribution, Inc.
08.2014 - 03.2015
Desktop Support Lead
Orange CMR
01.2009 - 10.2011
Associate of Science Networking And Cybersecurity - undefined
Howard Community College
Bachelor of Science Computer Networks And Cybersecurity -
University of Maryland Global Campus
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