Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Responsible for directing Patients to appointments and other locations.
Operating Call Center at times of short staffing issues.
Providing Hospital wide information and assistance, managing over three hundred contacts per day.
Established working relationship between the home environment and the school environment.
Established after school enrichment programs.
Reduced occurrences of out of school suspensions.