WILLIAM FRANCIS
CROWN POINT,IN
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
27
27
years of professional experience
Work History
Manager of Technology, Blast Furnace Operations
United States Steel Corporation Gary Works
06.2000 - 06.2020
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Trainer, Data Entry
Neodata
07.1994 - 08.1995
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Mentored new hires, resulting in stronger staff development and increased productivity.
F-15 Crew Chief
United States Air Force, USAF
09.1993 - 06.1994
Education
Bachelor of Science - Metallurgical And Materials Engineering
Colorado School of Mines
Golden, CO05.2000
Skills
- Workforce Management
- Performance Management
- Staff Development
- Performance Evaluations
- Expectation Setting
- Project Management
- Key Performance Indicators
- Complex Problem-Solving
- Verbal and Written Communication
- Change Management
- Quality Assurance
- Data Analysis
- Problem Solving
- Effective Communication
- Process Improvement
- Hiring and Training
- Computer Skills
- Performance Tracking and Evaluation
- Onboarding and Orientation
- Performance Reviewing
Timeline
Manager of Technology, Blast Furnace Operations
United States Steel Corporation Gary Works
06.2000 - 06.2020
Trainer, Data Entry
Neodata
07.1994 - 08.1995
F-15 Crew Chief
United States Air Force, USAF
09.1993 - 06.1994
Bachelor of Science - Metallurgical And Materials Engineering
Colorado School of Mines
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