Summary
Overview
Work History
Education
Skills
Work Availability
Signature Programs & Transformations
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Additional Information
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William Francis

William Francis

IT Leader
San Mateo,CA

Summary

Transformational IT Executive | AI & Cloud Strategist | Enterprise Modernization Leader Accomplished IT executive with 15+ years leading digital transformation across Fortune 500, healthcare, and academia. Known for scaling XaaS revenue $3B→$5B, driving $24M in AI-enabled growth, and modernizing enterprise systems through AI/ML, Cloud (AWS, Azure, GCP), and DataOps. Expert in M&A integrations, IPO readiness, and regulatory compliance (SOX, HIPAA, FDA, GDPR). Culture-first leader who bridges IT and business to deliver outcomes with speed, simplicity, and measurable impact.

Overview

14
14
years of professional experience

Work History

Director, Client Technology Solutions & Consulting

Stanford University
11.2022 - 05.2025
  • Context: Supported academic, research, and clinical environments for 30,000+ users.
  • Transformation: Modernized hybrid cloud (AWS/GCP), launched Cardinal Data Management (8PB+), deployed Kubernetes CaaS, and implemented FinOps chargeback models.
  • Impact: Increased adoption by 35%, reduced provisioning time by 60%, and enabled 200+ research projects with HIPAA-compliant collaboration.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Program Manager /Senior Product Manager

Various Clients
03.2020 - 11.2022
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Developed communications plans for new products, increasing sales [Number]%.

Program Manager

Optum Digital (UnitedHealthcare)
08.2021 - 11.2022
  • Context: Legacy healthcare portals with regulatory and experience gaps.
  • Transformation: Re-platformed 12+ portals on Adobe Experience Manager, introduced Agile governance across 6+ squads.
  • Impact: Boosted CSAT by 30%, improved uptime to 99.95%, accelerated release cycles 25% while ensuring HIPAA/ACA compliance.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.

Senior M&A Consultant

Riverbed
01.2021 - 09.2022
  • Context: IT separation of the Aternity business unit.
  • Transformation: Led cloud migration, application rationalization, and risk assessments.
  • Impact: Reduced TCO by 20%, ensured compliance, and delivered clean separation and continuity.
  • Identified synergies and cost-saving opportunities during post-merger integration planning stages for increased profitability post-acquisition.
  • Implemented rigorous quality control measures throughout all phases of the M&A process to ensure accuracy and completeness of work product.
  • Enhanced communication between all parties involved in a transaction by acting as the primary liaison.
  • Increased client satisfaction by providing tailored M&A advisory services and strategic recommendations.

Director, Product Management (Consultant)

T-Mobile (via Publicis Sapient)
03.2020 - 12.2020
  • Context: Post-merger Sprint + MetroPCS CMS fragmentation.
  • Transformation: Directed $10M CMS modernization, standardized governance, content delivery, and Agile pods.
  • Impact: Delivered $10M ROI, reduced tech debt 35%, shortened delivery cycles 40%.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.

Vice President, Information Technology

Hitachi Vantara
11.2017 - 02.2020
  • Context: Scaling SaaS and Smart Manufacturing globally.
  • Transformation: Launched DataOps Champagne, Salesforce Einstein AI uplift, and ERP/CRM CoE.
  • Impact: Scaled XaaS revenue $3B→$5B, delivered $24M AI-driven revenue, integrated 5,000+ users post-merger.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

IT Director

Various Clients
02.2014 - 11.2017
  • Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
  • Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
  • Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
  • Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.

Director of Information Systems

Good Technology
08.2011 - 02.2014
  • Collaborated closely with other department heads to align technological resources with business needs.
  • Implemented data backup protocols to minimize potential losses due to system failures or other issues.
  • Coordinated with vendors to negotiate contracts, ensuring cost-effective solutions for the organization''s needs.
  • Established metrics for tracking IT performance, leading to continuous improvement initiatives across the organization.

Founder & Entrepreneur

Boutique Retail Brand
01.2013 - 12.2022
  • Built and scaled omni-channel retail business applying enterprise supply chain expertise.
  • Integrated SaaS POS with Shopify, eBay, Instagram, and Facebook.
  • Leveraged B2C automation to increase sales and customer loyalty.
  • Managed full operations: bookkeeping, vendor negotiations, inventory, and customer relationships.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.

Education

Master of Science - Logistics And Supply Chain Management

Rutgers University
New Brunswick, NJ
09-2019

Bachelor of Science - Computer And Information Systems

University of San Francisco
San Francisco, CA
08-2008

Skills

  • AI & Cloud Leadership: AWS GCP Azure AI/ML DataOps
  • Enterprise Platforms: Oracle ERP SAP Salesforce ServiceNow
  • Strategy & Leadership: Digital Transformation M&A IPO Readiness Portfolio Management ($50M)
  • Solution Consulting Cross-Functional Stakeholder Alignment & CxO Collaboration
  • Governance & Compliance: SOX HIPAA FDA GDPR
  • Tools & Frameworks: Agile ITIL PMP Lean Six Sigma

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Signature Programs & Transformations

  • Stanford – Cardinal Data Management & Kubernetes CaaS: 8PB storage, 35% adoption growth, 60% faster provisioning.
  • Optum – Healthcare Portal Modernization: 12+ portals, CSAT ↑30%, uptime 99.95%.
  • T-Mobile – CMS Governance: $10M ROI, tech debt ↓35%, delivery cycles ↓40%.
  • Hitachi – DataOps Champagne: $24M incremental revenue via predictive analytics.
  • Hitachi – XaaS Digital Transformation: Scaled revenue $3B→$5B.

Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Company Culture

Portfolio

Featured Picture
Francis PPM

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Languages

English
Full Professional
Spanish
Elementary

Additional Information

• • • • • •

Bill is a results-driven IT executive with over 15 years of experience leading digital transformation, cloud strategy, and enterprise systems modernization across healthcare, academia, and Fortune 500 companies. Known for aligning technology with business outcomes, Bill has scaled global operations, led $50M+ portfolios, and delivered measurable ROI in highly regulated and complex environments.

At Stanford University, Bill led the modernization of research and clinical IT services, deploying Kubernetes container platforms, cost recovery models, and HIPAA-aligned cloud solutions for over 30,000 users. At Hitachi Vantara, he built scalable XaaS digital frameworks, unified global CRM/ERP platforms, and enabled $24M in new revenue through predictive analytics and Salesforce AI.

Bill thrives in environments where technology is a lever for innovation, not complexity. He brings deep expertise in cloud migration (AWS, Azure, GCP), ERP/CRM transformation (Oracle, SAP, Salesforce), and M&A integration. Whether modernizing ITSM at Rovi, Avinger or leading IPO- readiness at Infoblox, Good Technology, he consistently drives simplicity, agility, and compliance in equal measure.

My leadership style is collaborative, culture-forward, and relentlessly outcome-oriented. Bill’s passion lies in building future-ready tech ecosystems that empower teams, enable growth, and simplify operations at scale.

“I turn vision into execution with speed and simplicity — helping teams scale what works and fix what doesn't.”

15+ years leading enterprise digital transformation across Fortune 500, healthcare, and academia.

Scaled XaaS revenue from $3B to $5B at Hitachi Vantara by building CoEs and GTM strategies.

Orchestrated IT modernization at Stanford University enabling HIPAA-compliant research collaboration.

M&A expert: integrated 3+ acquisitions in

Strong record of aligning Sales, Marketing, Finance, and Legal systems to boost CX and ROI.

Trusted advisor who blends business strategy, cloud infrastructure, and regulatory excellence.

Looking to Transform Your Tech Stack or Scale with Impact?

Let’s discuss how my experience across regulated industries, cloud platforms, and enterprise SaaS can deliver real outcomes for your team.

Timeline

Director, Client Technology Solutions & Consulting

Stanford University
11.2022 - 05.2025

Program Manager

Optum Digital (UnitedHealthcare)
08.2021 - 11.2022

Senior M&A Consultant

Riverbed
01.2021 - 09.2022

Program Manager /Senior Product Manager

Various Clients
03.2020 - 11.2022

Director, Product Management (Consultant)

T-Mobile (via Publicis Sapient)
03.2020 - 12.2020

Vice President, Information Technology

Hitachi Vantara
11.2017 - 02.2020

IT Director

Various Clients
02.2014 - 11.2017

Founder & Entrepreneur

Boutique Retail Brand
01.2013 - 12.2022

Director of Information Systems

Good Technology
08.2011 - 02.2014

Master of Science - Logistics And Supply Chain Management

Rutgers University

Bachelor of Science - Computer And Information Systems

University of San Francisco

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