William Frasier

• Operated fryers and grills according to instructions to maintain safety and food quality.
• Kept stations stocked and ready for use to maximize productivity.
• Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
• Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
• Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Grilled and deep fried various foods from meats to potatoes.
• Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
• Cooked multiple orders simultaneously during busy periods.
• Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
• Followed proper food handling methods and maintained correct temperature of food products.
• Built and maintained relationships with peers and upper management to drive team success.
• Answered phones to help customers with queries and resolve basic concerns.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Cleaned dishes.
• Mopped floors.
• Operated cash register, collected payments and provided accurate change.
• Redeemed promotional coupons and food stamps and figured discounts.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures and customer services.
• Verified customer age requirement for alcohol or tobacco purchases.
• Cooked orders including multiple items in the kitchen alone at certain times.
• Made all food cooked to order.
• Communicated with online delivery drivers.
• Took phone orders.
• Worked shifts anywhere from 5 hours to 10.5 hours.
• Covered shifts for co-workers occasionally.
• Did closing shifts most of the time.
• Cleaned grill.
• Cleaned lobby of store.
• Cleaned the kitchen.
• Cooked multiple items simultaneously with limited help during large rushes consisting of multiple large orders.
• Stored food in designated containers and storage areas to prevent spoilage.
• Refilled condiments, napkins and server workstations.
• Rotated inventory to reduce waste and optimize freshness.
• Reported food, equipment and liquor shortages to designated personnel.
• Took out trash, and recycling.
• Prepped vegetables and ingredients by washing, chopping and dicing.
• Helped train and develop new talent.
• Greeted customers promptly and responded to questions.
• Answered phone calls to assist customers with questions and orders.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Would take orders, and cook orders simultaneously.

Processed transactions for customers using a tablet, as well as a cash register. Delivered groceries to customers, and loaded groceries into customers' cars upon store arrival. Dead lines were 5 minutes long. Picked Items off off of the shelves of the store floor using a large cart for up to 9 customers at a time. Organized the picked groceries with an electronic device into their proper spots in the E-Commerce room to be ready for when customers arrived. Spoke with Customers over the phone to resolve issues with customer orders and answer basic questions. Worked shifts anywhere from 4-9 hours. Closed the department often.