Summary
Overview
Work History
Education
Skills
Timeline
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William Friedrich

Montgomery,TX

Summary

Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Branch Manager

Herc Rentals
12.2020 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Branch Manager

Champion Rentals
02.2013 - 12.2020
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Operations Supervisor

Beyer Construction
06.2012 - 02.2013
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

Branch Manager

Champion Rentals
09.2003 - 06.2012
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Engaged employees in business processes with positive motivational techniques.

Education

No Degree - Jet Engine Mechanics / Leadership

Community College Of The Air Force

Skills

    Branch Operations Management

    Customer Service

    Customer Relationships

    Attention to Detail

    Team Supervision

    Excellent work ethic

    Decision-Making

    Team Player

Timeline

Branch Manager

Herc Rentals
12.2020 - Current

Branch Manager

Champion Rentals
02.2013 - 12.2020

Operations Supervisor

Beyer Construction
06.2012 - 02.2013

Branch Manager

Champion Rentals
09.2003 - 06.2012

No Degree - Jet Engine Mechanics / Leadership

Community College Of The Air Force

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