Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Friscoe

Bloomingdale,NJ

Summary

Versatile and dynamic professional with a proven track record at Target, enhancing guest satisfaction through exceptional communication and proficient issue handling. Demonstrates strong empathy and stress tolerance, adept at managing financial transactions and ensuring seamless guest accommodations. Achieved notable improvements in customer service efficiency and team productivity.

Friendly, approachable, and customer-focused, with knack for creating positive guest experiences. Knowledge of effective communication strategies and problem-solving techniques with skills in handling inquiries and resolving issues. Dedicated to enhancing guest satisfaction and contributing to welcoming environment.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
09.2024 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
  • Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
  • Collaborated with team members to provide seamless assistance across all areas of the store.
  • Participated in ongoing training sessions to stay updated on company policies, products, and services.
  • Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered prompt service to prioritize customer needs.

Host

Applebee's Neighborhood Grill & Bar
03.2024 - 07.2024
  • Implemented feedback mechanisms to continuously improve service quality.
  • Enhanced atmosphere with attentive service and personalized attention.
  • Improved guest satisfaction by welcoming visitors and providing exceptional service.
  • Managed reservations to optimize seating and minimize wait times.
  • Facilitated communication between kitchen and front-of-house to streamline service.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.

Camp Counselor

Bloomingdale Day Camp
07.2022 - 08.2023
  • Conducted regular checks for identifying potential hazards to ensure camper safety.
  • Collaborated with fellow counselors by sharing ideas, improving camp experiences.
  • Encouraged participation through interactive discussions to build camper enthusiasm.
  • Guided campers in developing social skills, fostering friendships and teamwork.
  • Designed creative activities by incorporating camper interests for maximizing engagement.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
  • Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.

Ice Cream Server

Dairy Queen Grill & Chill
09.2022 - 11.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.

Sandwich Artist

Jersey Mike's Subs
08.2022 - 09.2022
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.

Education

High School Diploma -

Rockland Community College
Suffern, NY
05-2026

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Proficient Issue Handling
  • Customer service
  • Computer skills
  • Guest accommodations
  • Issue resolution
  • Flexible schedule
  • Financial transactions
  • Information protection
  • Food and beverage area setup

Timeline

Guest Advocate

Target
09.2024 - Current

Host

Applebee's Neighborhood Grill & Bar
03.2024 - 07.2024

Ice Cream Server

Dairy Queen Grill & Chill
09.2022 - 11.2022

Sandwich Artist

Jersey Mike's Subs
08.2022 - 09.2022

Camp Counselor

Bloomingdale Day Camp
07.2022 - 08.2023

High School Diploma -

Rockland Community College

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William Friscoe