William Galbreath
Raleigh,NC
Summary
Versatile and achievement-oriented professional with a strong background in operational efficiency and team collaboration, notably at USPS. Excelled in streamlining package handling processes, enhancing delivery times by implementing innovative solutions. Skilled in mail sorting and fostering a safety-conscious work environment. Demonstrates exceptional problem-solving abilities and a commitment to workplace safety, contributing to significant productivity improvements.
Overview
37
37
years of professional experience
Work History
Postal Service Clerk
USPS
08.2021 - Current
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Improved workplace organization by implementing effective storage solutions for mailroom materials and equipment.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously in a fast-paced environment without sacrificing precision or professionalism.
- Identified areas of operational inefficiency, suggesting actionable improvements that led to enhanced productivity among staff members.
- Ensured safety compliance by performing routine inspections of equipment and facilities, reporting any issues promptly.
- Processed bulk mailings for businesses, fostering strong professional partnerships within the community.
- Expedited time-sensitive deliveries by accurately identifying priority items during sorting procedures.
- Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
- Collaborated with colleagues to develop innovative solutions for improving overall postal operations.
- Sorted mail according to size, shape and destination.
- Monitored performance of junior team members and offered support.
Therapuetic Support Specialist
Central Regional Hospital
11.2010 - 06.2015
- Improved client outcomes by developing and implementing individualized therapeutic plans.
- Managed crisis situations with sensitivity, de-escalating conflicts while maintaining the safety of all involved parties.
- Monitored client progress continually, adjusting treatment approaches as necessary to maximize effectiveness.
- Educated clients on coping strategies and stress management techniques to promote self-regulation skills development.
- Maintained strict adherence to ethical guidelines and regulations, ensuring confidentiality and respect for clients at all times.
- Developed rapport with challenging clients through empathetic listening and genuine concern for their wellbeing.
- Evaluated intervention effectiveness consistently using established measurement tools to inform future practice improvements.
Healthcare Technician
Dorothea Dix Hospital
01.1999 - 11.2010
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
- Improved patient care by accurately recording and communicating vital signs to medical staff.
- Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
- Streamlined communication between healthcare team members, ensuring prompt attention to patient needs and concerns.
- Increased patient comfort by promptly responding to call bells and addressing individual needs or concerns.
- Educated patients on post-discharge care plans, facilitating successful transitions from hospital to home settings.
- Assisted nurses and physicians in various procedures, ensuring proper protocols were followed for optimal patient outcomes.
- Enhanced patient satisfaction by providing compassionate assistance with daily living activities.
- Reduced infection rates by maintaining a clean and sterile environment through diligent sanitation practices.
- Contributed to efficient workflow by accurately maintaining patient records and updating charts in a timely manner.
- Fostered strong relationships with patients and their families, addressing any concerns or questions related to their healthcare journey.
- Prevented bedsores and enhanced mobility through regular repositioning, range-of-motion exercises, and skin assessments for at-risk patients.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information with discretion and professionalism.
- Kept up-to-date with the latest industry best practices by participating in relevant training sessions and continuing education opportunities.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Maintained accurate patient charts and medical records.
- Monitored patient vital signs, lab results and other indicators of health.
- Cared for patients by providing personal assistance and ambulation.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Participated in hospital and clinic staff meetings to discuss patient care.
Electrical Apprentice
Ll Vann Electric
02.1997 - 01.1999
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Efficiently managed inventory of tools and materials needed for projects, ensuring timely completion without delays due to lack of resources.
Warehouse Order Puller
Century Maintenance Supply
03.1995 - 01.1997
- Maintained a clean work area, reducing potential hazards and promoting a professional atmosphere.
- Utilized warehouse equipment such as pallet jacks and forklifts to transport materials safely and efficiently.
- Expedited order processing by efficiently locating, retrieving, and staging items for shipment.
- Increased order accuracy by diligently verifying product information and quantities before packaging.
- Reduced picking errors by cross-referencing order details with physical items during the pulling process.
- Enhanced warehouse organization through systematic arrangement of products, streamlining the order pulling process.
- Supported inventory audits by providing accurate documentation and assisting with physical counts when needed.
- Ensured seamless transitions between shifts by effectively communicating pertinent information with colleagues at shift changeovers.
- Collaborated with team members to complete time-sensitive orders, prioritizing tasks to maximize productivity.
- Optimized inventory management with regular cycle counts, ensuring stock levels remained accurate and uptodate.
- Assisted in loading and unloading trucks, maintaining a safe and orderly work environment.
- Coordinated with other departments to resolve any issues or discrepancies in a timely manner, minimizing delays in order fulfillment.
- Supported efficient use of warehouse space by consolidating items when necessary and organizing items based on priority or frequency of use.
- Managed time effectively to balance multiple orders simultaneously, maintaining a high level of customer satisfaction.
- Pulled orders quickly to maintain demanding productivity goals.
- Kept work areas neat, clean and free from debris.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Worked with customers to pack items according to specific desires and requirements.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Stocked shelves to match planogram images and instructions.
- Picked and packed order items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Teardown
Data General
02.1993 - 01.1995
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Food Service Worker
Wake Medical Center
02.1988 - 02.1993
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Education
No Degree - Business Administration
Barber Scotia College
Concord NcHigh School Diploma -
Enloe High School
Raleigh, NC06-1989
Skills
- Mail Sorting Proficiency
- Workplace Safety Practices
- Labeling and Packaging
- Teamwork orientation
- Document Scanning
- Package Handling Expertise
- Problem-solving skills
- Package handling
- Loading and unloading
- Workplace Safety
- Team Collaboration
Timeline
Postal Service Clerk
USPS
08.2021 - Current
Therapuetic Support Specialist
Central Regional Hospital
11.2010 - 06.2015
Healthcare Technician
Dorothea Dix Hospital
01.1999 - 11.2010
Electrical Apprentice
Ll Vann Electric
02.1997 - 01.1999
Warehouse Order Puller
Century Maintenance Supply
03.1995 - 01.1997
Teardown
Data General
02.1993 - 01.1995
Food Service Worker
Wake Medical Center
02.1988 - 02.1993
No Degree - Business Administration
Barber Scotia College
High School Diploma -
Enloe High School
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