Summary
Overview
Work History
Education
Skills
Timeline
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William Garcia

Bakersfield,CA

Summary

Proven track record in enhancing forest safety and compliance while at California Conservation Corps, leveraging expertise in fire prevention and exceptional problem-solving skills. Excelled in technical support at Conduent Call Center, significantly improving user satisfaction through innovative solutions and strong relationship-building. Demonstrates a unique blend of environmental education and technical acumen, driving superior results in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Conservation Corps Member

California Conservation Corps
01.2023 - 08.2024
  • Communicated with general public about fire safety, forest conditions and safe, sustainable ways to use public lands.
  • Maintained public and private lands for optimal use and implemented fire safety prevention strategies to protect homes, businesses and individuals.
  • Monitored public forest areas for safety and to make sure users were adhering to guidelines.
  • Protected vegetation from harm by insects, fungi or diseases through physical and chemical approaches.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand saws and power equipment to remove unwanted and diseased trees.

Technical Advisor

Conduent Call Center
05.2021 - 01.2023
  • Served as primary point of contact for triaging technical issues.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Assisted customers with product selection based on individual needs and preferences.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Researched and identified solutions to technical problems.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered prompt service to prioritize customer needs.

Education

Geography AAT Degree-CSU GE Pattern - Geography

Lake Tahoe Community College
South Lake Tahoe, CA
06.2025

Skills

  • Environmental education
  • Chainsaw Operation
  • Tool Maintenance
  • Problem-Solving
  • Relationship Building
  • Problem-solving aptitude
  • Fire prevention
  • Fire Control
  • Equipment Operation
  • Analytical Thinking
  • Teamwork and Collaboration
  • Tree Removal
  • Product Knowledge
  • Information Security
  • Technical Support
  • Hardware diagnostics
  • Device configuration
  • Software Installation
  • System Maintenance
  • Help Desk Support
  • User Training
  • Trail maintenance
  • Fence Repair
  • Heavy Machinery Operation
  • Site Safety
  • Landscaping
  • Heavy Lifting
  • Transplanting and potting plants

Timeline

Conservation Corps Member

California Conservation Corps
01.2023 - 08.2024

Technical Advisor

Conduent Call Center
05.2021 - 01.2023

Geography AAT Degree-CSU GE Pattern - Geography

Lake Tahoe Community College

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William Garcia