William Garcia

Position Key Accountabilities:Position is responsible for mentoring other employees as a team leader, scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments.

Position Key Accountabilities:

• Greeted patients and visitors in a courteous and professional manner.
• Verified insurance coverage for services provided by the facility.
• Actively participated in team meetings and training sessions.
• Verified demographics and insurance information to register patients in computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
• Processed patient responsibility estimate determined by insurance at pre-registration.
• Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
• Implemented patient satisfaction surveys to identify areas for improvement.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.
• Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

• Patient Access Representative I
• Obtains demographic, insurance, and financial information from patient or guarantor. Information is entered in the computer system with a high degree of accuracy.
  Scheduling patients appointments and I am required to data entry inforamtion for the patients .
  It is my responsibility to make sure all required forms to the patient or guarantor are fully completed and signed.
  Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
  Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.
  Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
  Posts payments in the computer system and generates the appropriate patient receipts.
  Communicates in an effective and professional manner with Physicians, Insurance Management assistance for patients, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Accounts). I complee thorough and accurate documentation.
  Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
  Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• I assist in the training of new employees.
• The work queues are part of my job duties. I assist in keeping the amount of work queues to a limited amount daily.
  Performs other duties as assigned by management.
• Ensured accuracy of all data entered into computer system.
• Assisted with preparing daily cash reports for accounting department.
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• Assistant Patient Access Representative
• 1. I obtain demographic, insurance, and financial information from the patient or guarantor. Enters information in computer system with a high degree of accuracy.
  2. I will schedule patient appointments and enter required information in the computer system in an accurate and timely manner.
  3. I have to explain all required forms to the patient or guarantor and obtain the necessary signatures.
  4. We ensure medical necessity compliance by obtaining necessary data, reviewing the Compliance System, communicating information to the patient or guarantor, and obtaining necessary signatures.
  5. I protect the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling, including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.
  6. My position requires insurance eligibility and benefits, and ensures all notifications and authorizations are completed within the required timeframes.
  7. Posting payments in the computer system and generates the appropriate patient receipts.
  8. I am required to communicate in an effective and professional manner with physicians, care management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). I am thorough and provide accurate documentation.
  9. I adhere to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of helping the practice.
  10. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency. Supports department-based goals, which contribute to the success of the organization. I will assist as a resource to less experienced staff.
  11. I perform other duties as assigned by my manager

Responsible for Customer service in the food industry.

Welcomed customers,  take food orders from customers and portray correct handling of monetary funds.  Taking pride in food handling and placing correct orders for customers .  I have my licence for TABC and food handlers permit 2018