Summary
Overview
Work History
Education
Skills
Timeline
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William Garcia

Miami,FL

Summary

Motivated Case Manager professional with over 4 years of experience. both in the public and private sector. Adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit member needs and return each to optimal quality of life.

Overview

8
8
years of professional experience

Work History

Long-Term Care Case Manager

Molina Healthcare of Florida
Miami, FL
11.2018 - Current
  • Oversaw a caseload of over 50 plus members and ensured that all needs are member needs are met.
  • Assisted members and caregivers in understanding their rights and responsibilities as well as the responsibilities of the case manager and the company.
  • Utilized computer systems such as QNXT, Clinical Care Advance, MCare, FLMMIS, and Member360 in preparation to better understand and serve my member base.

Caseworker

International Rescue Committee
Miami, FL
08.2017 - 10.2018
  • Enrolled, followed up and connected clients to low-cost medical clinics, educational and legal services that ensured their well being.
  • Advocated for clients in both large scale and local community resources which ensured that clients were receiving the best possible quality of service.
  • Followed up with clients on a weekly/Monthly/Yearly basis to ensure progress and satisfaction of services.

Civics Volunteer Coordinator

International Rescue Committee
11.2016 - 08.2017
  • Responsible for organizing the ESL/Citizenship department and developing new job processes by creating schedules for classes, registration, proficiency exams and mock interviews.
  • Implemented initiatives with the intent of always improving and pushing the department and programs forward in the best and most efficient ways possible.
  • Responsible for supervising and managing the department volunteers making sure they are always up to par with our department standards when it comes to taking care of our clients and students. As well as, training new volunteers and integrating them into the department as easily and as smooth as possible.

Case Manager

Department of Human and Health Services
Miami, FL
06.2016 - 08.2016
  • Responsible for a minimum of 8 different cases on average per week to begin, work through, and complete in a timely manner to be able to reunify the children assigned to me back to their families.
  • Responsible to meet with children on a regular basis to provide updates, provide phone calls with their families, and to asses each child's daily living.
  • Assisted with intake duties when the children first arrived which included, Initial assessments (making sure all their information is accurate in their documents and in the system) and inventory (make sure they do not have anything that can put the other children and staff at risk, as well as any valuables that should be kept safe.).

Education

Master of Arts - Public Administration

Florida International University
Miami, FL
2023

Bachelor of Arts - International Relations

Florida International University
12.2014

Skills

  • Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
  • Apple Programs (Pages, Keynote, Numbers)
  • Fluent in Spanish
  • First Aid/CPR

Timeline

Long-Term Care Case Manager

Molina Healthcare of Florida
11.2018 - Current

Caseworker

International Rescue Committee
08.2017 - 10.2018

Civics Volunteer Coordinator

International Rescue Committee
11.2016 - 08.2017

Case Manager

Department of Human and Health Services
06.2016 - 08.2016

Master of Arts - Public Administration

Florida International University

Bachelor of Arts - International Relations

Florida International University

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William Garcia