William Garcia
Sacramento,CA
Summary
Attentive and experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
7
7
years of professional experience
Work History
YMCA Staff
YMCA of Superior California
Sacramento, California
01.2024 - Current
- Supervised daily activities for children in a safe and engaging environment.
- Communicated with families to address concerns and provide information.
- Developed engaging lesson plans to foster children's creativity and learning.
- Collaborated with parents to address children's developmental needs and concerns.
- Implemented behavioral management strategies to promote positive interactions.
- Evaluated children's progress through observation and assessments regularly.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Maintained a safe environment for all children under care by adhering to safety regulations.
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
- Supervised playground activities ensuring adherence to safety rules and regulations are followed at all times.
Boba Barista
Teabo Cafe
Davis, California
07.2022 - 11.2023
- Prepared various types of boba drinks according to customer preferences.
- Maintained cleanliness and organization of workspace and equipment.
- Operated cash register and processed customer transactions efficiently.
- Restocked supplies such as straws, cups, and napkins for the barista station.
- Received orders via phone or online platforms for pickup or delivery services.
- Suggested new flavors or combinations of flavors to customers based on their preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
Assistant Manager
Arcadia
City of Los Angeles, CA
07.2020 - 01.2022
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Short-term or Temporary Contractor
Instaworks gigs
Los Angeles, CA
04.2019 - 10.2021
- Cleared tables to maintain high turnover rate and minimize wait times.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Wiped down and cleaned chairs, booths and highchairs.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Marked identifying information on parts and materials to prepare for shipping.
- Recorded production details and accurately entered data into computerized systems.
- Provided quality service to customers and associates inquiring about product availability or order status.
- Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health.
Maintenance Staff Member
Surf and sand resort
Laguna Beach, CA
07.2019 - 07.2020
- Maintained clear and safe workspace areas to meet OSHA standards.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Cleaned vents and replaced filters to verify proper air flow.
General Warehouse Worker
Baron HR
City of Los Angeles, CA
04.2019 - 07.2019
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
Receptionist
Jordan High school
City of Los Angeles, CA
07.2018 - 07.2019
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted and directed visitors to appropriate personnel and answered average number of calls and emails daily.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Bachelor of Science - Fish, Wild Life And Conservation Biology
University of California - Davis
Davis, CA06.2025
High School Diploma -
David Starr Jordan Senior High School
Los Angeles, CA06.2021
Skills
- Sales Monitoring
- Product and Service Knowledge
- Teamwork and Collaboration
- Problem Resolution
- Team Building
- Verbal and Written Communication
- Team Leadership
- Time Management
- Multi-Line Telephone Skills
- Organization and Efficiency
- Reliable and Punctual
- Computer Proficiency
- Visitor and Customer Relations
- Courteous and Professional
- Customer Service
- Appointment Scheduling
- Attention to Detail
- Positive Attitude and Energetic
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
YMCA Staff
YMCA of Superior California
01.2024 - Current
Boba Barista
Teabo Cafe
07.2022 - 11.2023
Assistant Manager
Arcadia
07.2020 - 01.2022
Maintenance Staff Member
Surf and sand resort
07.2019 - 07.2020
Short-term or Temporary Contractor
Instaworks gigs
04.2019 - 10.2021
General Warehouse Worker
Baron HR
04.2019 - 07.2019
Receptionist
Jordan High school
07.2018 - 07.2019
Bachelor of Science - Fish, Wild Life And Conservation Biology
University of California - Davis
High School Diploma -
David Starr Jordan Senior High School
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