William Garner
First Bank
Carthage,NC
3
years of professional experience
Results-driven banking professional with a strong background in customer service and team collaboration. Known for efficiently processing transactions while maintaining accuracy and compliance, contributing to improved operational workflows.
Work History
Bank Teller
1 Year- Processed customer transactions accurately and efficiently using banking software.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Maintained cash drawer accuracy, performing regular audits to ensure compliance.
- Assisted customers with account inquiries, guiding them through bank services and products.
- Handled cash deposits, withdrawals, and check processing in a timely manner.
- Contributed to branch goals by promoting bank services during customer interactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Performed the duties and responsibilities involving being in charge of an ATM.
Shift Leader
1 Year 11 Months- Trained and mentored team members on service standards and operational best practices.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Oversaw daily operations to ensure efficient workflow and high customer satisfaction.
- Implemented quality control measures to maintain food safety and cleanliness protocols.
Education
Associate of Applied Science - Business Administration
- Dean's List 2024 and 2025
- Honoree of Cum Laude
- 3.66 GPA
Skills
Money handling
Transaction management
Attention to detail
Transaction processing
Listening and comprehension
Empathy skills
Relationship building
Customer engagement
Personal development
Customer interaction
Timeline
Bank Teller
First Bank
08.2025 - CurrentRead More
Shift Leader
Chic-Fil-A
08.2023 - 07.2025Read More
Sandhills Community College
Associate of Applied Science from Business Administration
Read More