William Garrett
Hayward,CA
Summary
Results-oriented mindset and committed to making meaningful contributions. Adept at using proven communication, organizational, and problem-solving skills to enhance efficiency and deliver effective solutions. I have managed to accrue nearly 11 years of work experience in multiple professional environments and am eager to apply my focus and passion to the highest level!
Overview
10
10
years of professional experience
Work History
Consultancy Agent
Tata Consultancy Americas
06.2022 - 08.2024
- Provided information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement products, annuities, and financial investment products, all while focusing on customer satisfaction, quality, and efficiency.
- Communicated with customers regarding service requests. Documented, evaluated, and resolved customer inquiries. Resulted in a 44% increase in workflow productivity and minimized escalations.
- Secured payments, verified transaction details, and adjusted customer billing statements. Coordinated with other departments to process service requests and perform administrative tasks within the organization's internal systems.
Front Office Assistant
US Army IHG
03.2020 - 01.2021
- Assisted costumers by answering questions associated with check-in/check-out, performing registration procedures, and referring customers to the appropriate staff or channels. Adhered to all policies, guidelines, and care commitments; including confidentiality of all patient and business information, infection prevention, safety guidelines, and customer satisfaction standards.
- Met with outside entities to conduct training. Utilized information from data sources in order to analyze, interpret, clarify, and combat operational issues. Proactively ensured team members were knowledgeable regarding upcoming events, guest inquires were resolved, and concerns were handled in a friendly, timely, and efficient manner.
- Able to track records for compiling, abstracting, and accurately review records for completeness, correctness, and compliance with regulations.
Operations Manager
U.S. Army
12.2017 - 07.2020
- Utilized computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, and establish communication networks. Prepared and reviewed operational metrics and schedules to ensure products, services, information, and people moved from one location to another efficiently and cost-effectively.
- Trained several thousand junior personnel in equal opportunity, sexual harassment, and fraternization utilizing open forum discussions and PowerPoint presentations. Established remote offices, monitored facility areas ensuring they remain safe, secure, and well-maintained. Resulted in zero instances of negligence or safekeeping violations.
- Provided desktop support and troubleshooting techniques. Communicated with customers, employees, and other individuals to explain information, receive orders, and address complaints. Managed inventory and budgets, conducted regular audits of $2.2 million dollars of equipment with no instances of loss or waste.
Paralegal/ Legal Secretary
Yongsan, Seoul
10.2014 - 09.2017
- Oversaw South Korean/American Legal Headquarters front desk operations including greeting and directing visitors, managing email traffic and telephone correspondence. Evaluated more than 21,000 documents, reports, schedules, manuals, correspondence, and other information required by management or governmental agencies.
- Provided administrative and clerical services by auditing, organizing records, conducting/scheduling briefings with parties across the globe, transcribing legal documents audio/video, and working client legal databases.
- Trained, counseled, evaluated, and supervised 12+ employees to ensure quality work standards were maintained, proper procedures were followed in accordance with law, deadlines were met, and errors minimized. Used relevant information to determine whether events or processes comply with PHI guidance, local laws, regulations, and HIPAA standards.
Education
Bachelor of Science - Accounting And Analytics
California State University
CA12-2027
BLS- CPR/AED Certified
American Heart Association
01-2025
Clinical Terminology Certificate -
University of Pittsburgh
01-2020
Skills
- Customer service
- Regulatory compliance
- Effective communication
- Problem solving
- Project management
- Goal-oriented mindset
- Positive attitude
Timeline
Consultancy Agent
Tata Consultancy Americas
06.2022 - 08.2024
Front Office Assistant
US Army IHG
03.2020 - 01.2021
Operations Manager
U.S. Army
12.2017 - 07.2020
Paralegal/ Legal Secretary
Yongsan, Seoul
10.2014 - 09.2017
Bachelor of Science - Accounting And Analytics
California State University
BLS- CPR/AED Certified
American Heart Association
Clinical Terminology Certificate -
University of Pittsburgh