William Gates
Plano,IL
Work Preference
Summary
Results-driven team lead specializing in project management, employee engagement, and performance appraisal. Demonstrated ability to enhance productivity and efficiently resolve customer issues. Proven track record of driving team success and achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Team Lead
Walmart
Batavia, IL
08.2018 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
Delivery Driver
Casey General Store
Plano, Illinois
08.2017 - 08.2018
- Delivered goods promptly while ensuring compliance with speed limits and traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Maintained precise delivery records and processed payments efficiently.
- Navigated routes effectively using map programs and GPS systems to optimize delivery times.
- Handled merchandise in accordance with product handling standards.
Education
High School Diploma -
Yorkville High School
Yorkville, IL06-1999
Skills
- Project management
- Change management
- Team building and training
- Customer relationship management
- Performance appraisal
- Employee evaluation
- Progress monitoring
- Risk management
- Strategic planning
- Quality control
- Workflow management
- Time management
- Schedule management
- Decision making
- Trend analysis
- Complaint resolution
- Employee engagement
Timeline
Team Lead
Walmart
08.2018 - Current
Delivery Driver
Casey General Store
08.2017 - 08.2018
High School Diploma -
Yorkville High School