William George
Albuquerque,NM
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Teller
Bank Of America
01.2015 - 06.2016
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Customer Service Manager
Sitel
06.2016 - 08.2019
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Solar Ambassador
Solar Works
08.2019 - 12.2020
- Increased solar installations by conducting effective community outreach and education programs.
- Enhanced customer satisfaction with personalized solar consultations tailored to individual needs.
- Developed and delivered informative presentations for local events, spreading awareness about solar energy benefits.
- Established strong relationships with local businesses and organizations, promoting the adoption of solar technology.
Operator
American Gypsum Company
12.2020 - 11.2021
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Recieving/Unloading
Walmart Distribution Center
12.2021 - 05.2023
- Improved unloading efficiency by implementing new procedures and training team members on best practices.
- Reduced workplace injuries through enforcing safety protocols and conducting regular inspections of equipment.
- Enhanced team productivity by consistently monitoring performance and providing constructive feedback to staff.
- Streamlined the unloading process, leading to faster turnaround times and increased customer satisfaction.
Driver
Amazon Hibox Logistics
05.2023 - 12.2023
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
High School Diploma -
Shadow Ridge High School
Surprise, AZ05.2012
Skills
- DOT Compliance
- Materials Transport
- Equipment Operation
- Commercial Driving
- Vehicle Inspection
- Vehicle Maintenance
- Clean Driving Record
- Confidentiality Understanding
Certification
- Certified Forklift operator
Timeline
Driver
Amazon Hibox Logistics
05.2023 - 12.2023
Recieving/Unloading
Walmart Distribution Center
12.2021 - 05.2023
Operator
American Gypsum Company
12.2020 - 11.2021
Solar Ambassador
Solar Works
08.2019 - 12.2020
Customer Service Manager
Sitel
06.2016 - 08.2019
Bank Teller
Bank Of America
01.2015 - 06.2016
High School Diploma -
Shadow Ridge High School
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