William Gerard
Purcell
Summary
Developed exceptional communication and problem-solving skills in fast-paced customer service environment. Proven ability to manage difficult situations and deliver positive outcomes for customers. Looking to transition into new field and apply these transferable skills to enhance overall customer satisfaction and team success.
Overview
8
8
years of professional experience
Work History
Operations Manager
GCG Group
06.2022 - Current
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Sales Associate
Moodz Cannabis
11.2018 - 06.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Maintenance Manager
Weatherford Living Center
12.2016 - 11.2018
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
Education
High School Diploma -
Lexington High School
Lexington, OK05-2016
Skills
- Customer service
- Problem-solving
- Employee relations and conflict resolution
- Adherence to high customer service standards
- Decision-making
- Team leadership
- Operations management
- Planning and implementation
- Staff management
- Goal setting
Timeline
Operations Manager
GCG Group
06.2022 - Current
Sales Associate
Moodz Cannabis
11.2018 - 06.2022
Maintenance Manager
Weatherford Living Center
12.2016 - 11.2018
High School Diploma -
Lexington High School
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