Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Giddens

Elkton,FL

Summary

Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 26 years of related experience.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Utility Field Operations Manger

City Of St Augustine
07.2009 - Current
  • Met with senior management to determine needs and develop roadmaps.
  • Implemented and maintained high standards of quality in all areas.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Oversaw work of 46 personnel, with 5 direct reports.
  • Managed $5.5 Million yearly budget covering 4 Utility operations.
  • Reduced duplicate work and budget issues by organizing processes for division between technology and purchasing.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
  • Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Directed and oversaw Utility operations and emergency response during Multiple Hurricanes,Tropical storms,flood,Watermain and Sewer main breaks.
  • Managed and oversaw Mutual Aid response during Hurricanes for City of Tallahassee FL and City of Callaway Fl

Site Superintendent

River City Site Utilities
04.2006 - 04.2009
  • Managed site development with assistance from civil engineers and complied with city and county ordinances.
  • Supervised subcontractors to enforce adherence to OSHA regulations and work safety guidelines.
  • Worked closely with clients to coordinate site work and resolve issues.
  • Trained new team members on site policies and procedures.
  • Oversaw personnel safety and efforts at work site.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues among team members to keep employees on task.
  • Provided onsite training to help develop employee skills.
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
  • Implemented best practices and safe operating procedures.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Worked with personnel and managers to meet strict timelines.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Prioritized and delegated workload based on available materials.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Identified and eliminated safety risks through additional training.
  • Liaised with subcontractors regarding work progress.
  • Troubleshot issues to keep machinery and tools operational.

Supervisor of Utility Maintenance

City Of St Augustine
06.2005 - 04.2006
  • Controlled inventory transactions to reconcile ordering processes with demand forecasts.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Built and maintained relationships with key suppliers and customers to support seamless operations.
  • Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
  • Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
  • Developed and managed operating budget, meeting department goals.
  • Organized financial reporting, scheduling and inventory systems to enhance productivity.
  • Implemented new [Type] systems, resolved performance issues and expanded processes to meet diverse needs.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Met or exceeded production goals and objectives by following strict procedures.

Supervisor Meter Maintenance

City St Augustine
05.2004 - 06.2005
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Supervised 5 employees and scheduled shifts.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Tracked and managed department costs for good budget adherence.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
  • Analyzed and identified equipment failure root causes and initiated correction actions.

Education

High School Diploma -

St Augustine High
St Augustine FL
06.1993

Skills

  • Operations Oversight
  • Content Workflow
  • Manage Operations
  • Special Assignments
  • Team Supervision
  • Schedule Coordination
  • Desktops, Laptops and Mobile Devices
  • Workflow Planning
  • Performance Monitoring and Evaluation
  • Budget Controls
  • Organizational Structuring
  • Operational Planning
  • Payroll Administration and Timekeeping
  • Employee Performance Reviews

Certification

Level B Water Distribution license

Level 2 Waste Water collection

Level 2 Storm Water Certification

Timeline

Utility Field Operations Manger

City Of St Augustine
07.2009 - Current

Site Superintendent

River City Site Utilities
04.2006 - 04.2009

Supervisor of Utility Maintenance

City Of St Augustine
06.2005 - 04.2006

Supervisor Meter Maintenance

City St Augustine
05.2004 - 06.2005

High School Diploma -

St Augustine High

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William Giddens