William "Kevin" Gilland
Salisbury,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking Account Manager with 34 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Account Manager-Institutional Sales
Pfizer, Wyeth Pharmaceuticals
Salisbury, North Carolina
03.2001 - 03.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Analyzed client data and identified opportunities for growth.
- Developed strategies to increase revenue from existing accounts.
- Presented product features and advantages to potential customers during sales meetings.
- Collaborated with marketing team to develop promotional materials for clients.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Attended trade shows and conferences as a representative of the company.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Collaborated with sales team to collectively drive growth and market share.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Rheumatology Specialty Manager
Wyeth Pharmaceuticals
Salisbury, NC
11.1999 - 03.2001
- Coordinated with cross-functional teams to develop promotional campaigns that drove brand awareness and increased sales volume.
- Monitored customer feedback and reviews across multiple channels and took corrective actions when necessary.
- Participated in industry events and conferences to stay up-to-date on latest trends and developments in the field.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
Territory Sales Manager
Wyeth Pharmaceuticals
Salisbury, NC
08.1990 - 11.1998
Chemical Technician
National Starch and Chemical
Salisbury, North Carolina
08.1987 - 08.1990
- Prepared and tested samples of chemical compounds according to established protocols.
- Recorded data from tests and experiments in laboratory notebooks.
- Maintained laboratory equipment and materials in good working order.
- Provided technical support for production operations related to chemical processes.
- Evaluated process performance through statistical analysis of data collected from experiments.
- Documented test procedures, methods, results, and conclusions in reports for review by senior staff members.
- Monitored safety standards in the lab to ensure compliance with regulations.
- Calibrated instruments to ensure accuracy of measurements taken during experiments.
- Maintained inventory of chemicals, supplies, and other necessary items needed in the lab environment.
- Troubleshot problems encountered during testing or experimentation activities.
- Identified areas where improvements could be made to existing processes or products.
- Collaborated with colleagues from other departments on joint projects involving chemistry-related topics.
- Replenished laboratory supplies and maintained equipment to support optimal productivity.
- Conducted sampling programs to analyze quality standards of raw materials, chemical intermediates and products.
- Collaborated with scientists and engineers to coordinate work and determine solutions.
- Assessed quality and integrity of products against specifications.
- Collected samples from production batches to test for impurities or issues.
Bagger/Stocker/Cashier
Food Town/Lion
Salisbury, North Carolina
09.1981 - 11.1988
- Bagged groceries for customers quickly and accurately.
- Stacked items in bags to maximize space and prevent breakage.
- Provided excellent customer service by answering questions about products and services.
- Ensured proper payment was received from customers before completing transactions.
- Assisted with stocking shelves when necessary.
- Organized checkout area to ensure a safe and efficient work environment.
- Greeted customers entering the store with a friendly attitude.
- Adhered to all safety protocols while operating cash register or other equipment as needed.
- Maintained cleanliness of checkout area including floors, counters, and shelves.
- Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
- Unloaded delivery trucks filled with merchandise onto store shelves.
- Monitored stock levels in store checkout areas and restocked as needed.
- Assisted customers with loading their purchases into their vehicles.
- Performed routine maintenance tasks such as sweeping floors, mopping up spills.
- Collected shopping carts from parking lot and returned to store.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
Education
Bachelor of Science - Biology/Allied Health
Pfeiffer College
Misenheimer, NC05-1987
Skills
- Account development
- Complaint Management
- Client Relationship Management
- Territory Management
- Account Management
- Account Servicing
- Sales expertise
- Goal-Oriented
- Sales solutions
- Sales
- Excellent communication skills
- Relationship building and management
Affiliations
- Multi instrument musician
- Church Praise Band member
- Fishing
Accomplishments
- Pfizer Pharmaceutical Sales Hall of Fame receipent 2018
- Pfizer Premier Award 2017, 2018
- Pfizer Pinnacle Award 2012
- Wyeth Achievement Award 2004, 2009
- Wyeth Gold Circl Award 2002
Certification
- Certified Medical Representative
Languages
English
Native/ Bilingual
Proficiencies
- Computer (Word, Excel, Powerpoint-Microsoft) iOS (Apple)
References
References available upon request.
Timeline
Account Manager-Institutional Sales
Pfizer, Wyeth Pharmaceuticals
03.2001 - 03.2024
Rheumatology Specialty Manager
Wyeth Pharmaceuticals
11.1999 - 03.2001
Territory Sales Manager
Wyeth Pharmaceuticals
08.1990 - 11.1998
Chemical Technician
National Starch and Chemical
08.1987 - 08.1990
Bagger/Stocker/Cashier
Food Town/Lion
09.1981 - 11.1988
Bachelor of Science - Biology/Allied Health
Pfeiffer College
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