Summary
Overview
Work History
Education
Skills
Timeline
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William Gilley

mcroberts,KY

Summary

Dynamic culinary professional with extensive experience at LKLP Headstart, excelling in recipe-based cooking and food safety compliance. Proven ability to enhance kitchen efficiency through effective planning and strong attention to detail. Recognized for exceptional customer service and problem-solving skills, consistently delivering high-quality meals while maintaining a clean and organized workspace.

Overview

49
49
years of professional experience

Work History

Cook/Teacher's Assistant/School Bus Monitor

LKLP Headstart
10.2019 - 05.2023
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.

Kitchen Staff Member

Aramark/UPIKE
08.2018 - 10.2019
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Customer Development Specialist

Gordon Food Service
05.2006 - 05.2018
  • Utilized inbound and outbound telephone techniques to solidify and build client relationships.
  • Provided excellent customer service and provided answers to client questions within set standards.
  • Worked with multiple screens and programs to resolve customer issues.
  • Interpreted contracts and communicated terms and conditions.
  • Used latest information systems and business analytical tools to support decision-making.
  • Monitored sales and other performance indicators and took action to improve performance.
  • Built and led top-to-top relationships between company and key players.
  • Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.
  • Created customized marketing materials to increase product awareness.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.

Customer Development Specialist

I J Food Service
06.2002 - 05.2006
  • Worked cross-functionally with various members of [Type] teams.
  • Utilized inbound and outbound telephone techniques to solidify and build client relationships.
  • Provided excellent customer service and provided answers to client questions within set standards.
  • Worked with multiple screens and programs to resolve customer issues.
  • Used latest information systems and business analytical tools to support decision-making.
  • Monitored sales and other performance indicators and took action to improve performance.

Account Manager

Bunzl Distribution NA
04.1995 - 03.2002
  • Maintained current knowledge of evolving changes in marketplace.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Negotiated prices, terms of sales and service agreements.
  • Presented professional image consistent with company's brand values.

Sales Manager

Tennessee Pride Sausage CO.
09.1983 - 03.1995
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Organized promotional events and interacted with community to increase sales volume.

Meat Market Manager

Superior Market
09.1974 - 09.1983
  • Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
  • Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
  • Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Completed inventory counts, reordered stock, and removed expired items from supply.

Education

Associate of Arts - Elementary School Teaching

Southeast Community College
Whitesburg, KY

Skills

  • Food handling
  • Recipe-based cooking
  • Customer service
  • Attention to detail
  • Strong butchery skills
  • ServSafe certified
  • Problem-solving
  • Focused and disciplined
  • Health and safety compliance
  • Time management
  • Inventory management
  • Positive and professional
  • Food handler certification
  • Effective planner
  • Cleaning and organization
  • Stock management

Timeline

Cook/Teacher's Assistant/School Bus Monitor

LKLP Headstart
10.2019 - 05.2023

Kitchen Staff Member

Aramark/UPIKE
08.2018 - 10.2019

Customer Development Specialist

Gordon Food Service
05.2006 - 05.2018

Customer Development Specialist

I J Food Service
06.2002 - 05.2006

Account Manager

Bunzl Distribution NA
04.1995 - 03.2002

Sales Manager

Tennessee Pride Sausage CO.
09.1983 - 03.1995

Meat Market Manager

Superior Market
09.1974 - 09.1983

Associate of Arts - Elementary School Teaching

Southeast Community College

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