William Gilliard
Experienced
Canterbury,CT
Summary
Dynamic professional with hands-on experience at Amgraph Packaging, skilled in digital printing and quality control management. Proven ability to optimize job scheduling and enhance task workflows, resulting in significant waste reduction. A self-motivated team player, adept at fostering strong client relationships and delivering exceptional service.
Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Motivated Apprentice with expertise using equipment, hand tools and power tools to complete tasks quickly and accurately. Committed to bringing hardworking mentality and mechanical skills to workplace. Flexible individual willing to work long hours.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Highly efficient customer service in well established fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
12
12
years of professional experience
Work History
Apprentice
Amgraph Packaging
10.2023 - 12.2024
- Prepared worksite by setting up required tools and supplies.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Inspected completed projects to meet customer expectations.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Employed root cause analysis to troubleshoot equipment and processing issues.
- Checked job information at each press to verify that correct ink was delivered.
- Proofed all job orders, securing client approval prior to production.
- Prepared and operated offset printing press for maximum efficiency and production.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Resolved problems, improved operations and provided exceptional service.
Laborer
G&G Paving
03.2020 - 10.2023
- Clear areas in preparation for laying down asphalt.
- Spread asphalt, gravel and other materials at work locations using variety of tools and equipment.
- Directed traffic around site locations using appropriate signage and team communication.
- Measured out jobs and calculated materials needed.
- Transported, organized and fetched materials throughout each shift.
- Performed daily maintenance and safety inspections on paving, surfacing and tamping equipment to manage wear and tear.
- Registered number of hours worked and amount of material used for accurate record keeping.
- Loaded and unloaded equipment from trucks in preparation for paving and tamping.
- Inspected work areas before and after operations to determine quality and completion of job.
- Controlled speed of paving machines to establish accuracy and practice safety measures.
- Filled tanks, hoppers and machines with paving materials.
- Used pavers, rollers and tamping machines to lay asphalt on roads, bridges and parking lots.
- Utilized various hand tools and power tools to complete paving and tamping operations.
- Operated paving machines to achieve specified thickness and grade of asphalt.
- Coordinated with other personnel to complete jobs on time and within specifications.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Temp Worker
Aerotek
01.2016 - 01.2020
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Determined connection interfaces for additional subpanels or for connecting PV systems with utility services or other power generation sources.
- Verified completion of inspections prior to installation processes to reduce delays.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Developed efficient installation techniques to decrease labor time.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Assembled, wired and connected solar panels to existing components and systems.
- Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand.
- Put in place systems consistently surpassing code and safety standards.
- Isolated and addressed problems with electrical or environmental factors negatively impacting system operations.
Customer Service Representative
Westerly Walmart
06.2013 - 09.2016
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Criminal Justice
Three Rivers Community College
Norwich, CT05-2009
GED -
Norwich Adult Ed
Norwich, CT06-2003
Skills
- Lean manufacturing principles
- Task Workflow Improvement
- Waste reduction techniques
- Optimized Job Scheduling
- Precision Equipment Calibration
- Quality control management
- Digital printing
- Waste reduction
- Goal setting
- Inventory management
- Time management
- Analytical Decision-Making
Timeline
Apprentice
Amgraph Packaging
10.2023 - 12.2024
Laborer
G&G Paving
03.2020 - 10.2023
Temp Worker
Aerotek
01.2016 - 01.2020
Customer Service Representative
Westerly Walmart
06.2013 - 09.2016
No Degree - Criminal Justice
Three Rivers Community College
GED -
Norwich Adult Ed
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