William Gilliland
Dallas,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 5 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
18
18
years of professional experience
Work History
Department Supervisor With Keys
Lowes Home Improvment
12.2018 - Current
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained and mentored new employees.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw teams from 8-35 employees.
- Power Equipment Trainer - Forklift, Reach Truck and Loader Pricker
- Created employee schedules to align coverage with forecasted demands.
Assistant Manager
Triple Cards And Collectibles
05.2010 - 12.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Sold Cards and Memorabilia on line - increased sale of $500 month to over $6,000
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Preschool Lead Teacher
Bright Horizons
03.2005 - 05.2010
- Promoted sensory development by providing access to different textures.
- Planned and prepared activities for 20 plus childern
- Addressed behavioral and learning issues with parents and daycare management.
- Applied play-based strategies to provide diverse approaches to learning.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Improved academic performance by diversifying teaching techniques.
- Provided open and loving environment where children direct learning process.
Education
Business Management
Texas A&M University
College Station, TXSkills
- Quality Assurance
- Sales Proficiency
- Goal Attainment
- Computer Literacy
- Multitasking Strengths
- Educational Leadership
- Team Leadership
- Rewards Programs
- Team Player
- Superior Work Ethic
- Problem Anticipation and Resolution
- Stock Replenishment
- Originality and Creativity
- Managing Inventory Stock
Accomplishments
- Developed new marketing strategies to increase business.
- Earned “Employee of the Month” Award in 2020
- Exceeded sales goals 95% of the time in my departments
Timeline
Department Supervisor With Keys
Lowes Home Improvment
12.2018 - Current
Assistant Manager
Triple Cards And Collectibles
05.2010 - 12.2018
Preschool Lead Teacher
Bright Horizons
03.2005 - 05.2010
Business Management
Texas A&M University
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