WILLIAM GOLDSBOROUGH
King of Prussia,PA
Summary
Enthusiastic executive eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of operations management with demonstrated record in leadership, communication, and strategic problem-solving. Motivated to learn, grow and excel in the venture capital industry.
Overview
26
26
years of professional experience
12
12
years of post-secondary education
Work History
President & COO
Armor Bearer Protective Services
01.2020 - Current
- - Collaborate with CEO in setting and driving organizational vision, operational strategy, and hiring levels
- - Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
- - Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and organizational outcomes are met
- - Ensure effective recruiting, onboarding, professional development, performance management, and retention
- Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary
Business Strategist
Armor Bearer Protective Services
04.2017 - 01.2020
- Developed functional strategies that reached business goals and improved profit for the company helping ABPS’ annual revenue grow from less than $1mm to over $3mm/year in less than two years
- Developed strategic plans that helped the organization to reach its goals and targets and improve profitability
- Analyzed existing business strategies and practices and provided recommendations for improvements
- Provided direction and motivated staff to complete assignments and implement new tactics, and prepare presentations for clients
Executive Protection Specialist
Armor Bearer Protective Services
09.2012 - 08.2018
- Provided executive protection services, including close protection, trip planning, advance work, driver services, corporate event coverage, and security coverage for executive offices, external meetings, and business trip settings.
- Testified at legal and court proceedings on behalf of company
- Worked with local, state and government agencies regarding company security matters
- Performed risk analyses to identify appropriate security countermeasures
- Conducted security audits to identify vulnerabilities
- Recommend improvements in security systems and procedures
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Improved operations through consistent hard work and dedication
- Developed and maintained courteous and effective working relationships
Performance Consultant
Emerald Coast Dale Carnegie
12.2015 - 08.2016
- Provided performance measurement and analysis services to clients, including developing standard operating procedures for measuring performance in various departments or locations.
Human Resources Analyst & Specialist, Police Officer & Detective
City of Opelika, Alabama, Opelika
06.2012 - 12.2015
- Provided professional, analytical, clerical, and specialized support to the Human Resources Department
- Assisted City personnel and citizens with claims and issues relating to property damage, insurance; job analysis and evaluations; training, and safety implementation
- Oversaw the healthcare plan structure, benefits, and experience to ensure optimal operations
- Assisted with the day-to-day activities associated with the workman’s compensation program and monitored individual claims, ensuring participation of relevant parties and appropriate claim resolution
- Investigated complaints by and about City employees at the direction of the Human Resources Director
- Incorporated employee feedback to improve processes and strategize long-term business plans
- Migrated legacy HRIS system to new technology to minimize business impacts
- Maintained work structure by updating job requirements and job descriptions for positions
- Conducted workplace compliance training to reduce liability risks and operate effectively
- Implemented process improvements to automate office operations
Public Safety Dispatcher
11.2004 - 09.2005
- Responsible for receiving, screening, and processing calls from the public and police personnel, determining the priority level of requests for services, collecting, and disseminating pertinent information from callers, and dispatching the appropriate resources to the incident.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response
- Requested law enforcement, fire and ambulance services for emergency calls
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene
Mail Carrier
U.S Postal Service
11.2003 - 11.2004
- Delivered letters, documents, and parcels to businesses and homes
- Traveled planned routes on foot or by truck
- Collected outgoing mail along the route and, when necessary, collects money for postage due.
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated respect, friendliness and willingness to help wherever needed
Aircraft Mechanic
U.S Navy
11.1993 - 10.2002
- Interpreted complex technical information to troubleshoot aircraft malfunctions to accurately diagnose and repair problems
- Performed required maintenance and repairs of aircraft systems and assemblies
- Performed inspections of aircraft to determine repair and maintenance work needed and to recommend the feasibility of repairs
- Maintained logbooks and other records to provide required documentation of aircraft maintenance and repairs
Education
Some College (No Degree) -
New York University
New York, NY 01.2022 - Current
Some College (No Degree) - Political Science
Auburn University
Auburn, AL 05.2016 - 12.2016
Some College (No Degree) - Business
Colorado Technical University
Colorado Springs, CO 01.2009 - 12.2015
Some College (No Degree) - Sociology
Texas A&M University - Kingsville
Kingsville, TX 05.2002 - 12.2005
Skills
Skills Summaryundefined
Accomplishments
- Https://www.linkedin.com/in/willgoldsborough/ https://www.instagram.com/will_goldsborough/ https://twitter.com/iamwillgolds
Affiliations
- Dale Carnegie Skills for Success
- Blue Ocean Strategy
- Human Resources Specialist (Alabama Association of Public Personnel Administrators)
- Payroll Specialist (Alabama Association of Public Personnel Administrators)
- Traffic Homicide Investigator (Alabama POST)
- Hostage Negotiator (Public Agency Training Council)
- Field Training Officer (Los Angeles County Sheriff’s Department)
- Current enrollment in the SHRM-CP certification course Community Outreach
- Adopt-A-Cop (as a police officer from 2009 -2012)
- Pending Court Appointed Special Advocate (CASA) in Philadelphia County, PA
Additional Information
- Courses / Certifications (others available upon request)
Timeline
Some College (No Degree) -
New York University
01.2022 - Current
President & COO
Armor Bearer Protective Services
01.2020 - Current
Business Strategist
Armor Bearer Protective Services
04.2017 - 01.2020
Some College (No Degree) - Political Science
Auburn University
05.2016 - 12.2016
Performance Consultant
Emerald Coast Dale Carnegie
12.2015 - 08.2016
Executive Protection Specialist
Armor Bearer Protective Services
09.2012 - 08.2018
Human Resources Analyst & Specialist, Police Officer & Detective
City of Opelika, Alabama, Opelika
06.2012 - 12.2015
Some College (No Degree) - Business
Colorado Technical University
01.2009 - 12.2015
Public Safety Dispatcher
11.2004 - 09.2005
Mail Carrier
U.S Postal Service
11.2003 - 11.2004
Some College (No Degree) - Sociology
Texas A&M University - Kingsville
05.2002 - 12.2005
Aircraft Mechanic
U.S Navy
11.1993 - 10.2002
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