William Gonzalez Jr
Derby,CT
Summary
Adept at enhancing customer satisfaction and streamlining inventory management, I leveraged my expertise in parts cataloging and exceptional customer service at Porsche Of Fairfield. My proactive approach resulted in increased sales revenue and accuracy levels in transactions, showcasing my ability to meet employer-specific skills with dedication and efficiency.
Professional with strong background in automotive parts management, ensuring efficient inventory control and exceptional customer service. Skilled in identifying and sourcing components, providing technical support, and collaborating with team members to achieve collective goals. Known for reliability, adaptability, and results-driven approach in fast-paced environment. Highly knowledgeable in automotive systems, parts catalogs, and vendor relations, ready to contribute effectively.
Overview
11
11
years of professional experience
Work History
Front End Associate
Walmart
03.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
Parts Advisor
Porsche Of Fairfield
12.2016 - 12.2024
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Ordered parts from various distributors to fulfill demands.
Freight Team Associate
Home Depot
04.2020 - 07.2021
- Lifted and moved items weighing 75 pounds multiple times per shift.
- Loaded and unloaded trucks.
- Scanned items on arrival and departure to create accurate tracking records.
- Used pallets, straps and load bars to secure freight for transport.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
Parts Advisor
Prestige Volkswagen
09.2013 - 12.2016
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Education
High School Diploma -
Bullard Havens RVTS
Bridgeport, CT06-2003
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Parts cataloging
- Shipping procedures
- Automotive industry
- Parts identification
- Returns handling
- Ordering parts
- Problem-solving skills
- Improving customer satisfaction
Timeline
Front End Associate
Walmart
03.2023 - Current
Freight Team Associate
Home Depot
04.2020 - 07.2021
Parts Advisor
Porsche Of Fairfield
12.2016 - 12.2024
Parts Advisor
Prestige Volkswagen
09.2013 - 12.2016
High School Diploma -
Bullard Havens RVTS
Similar Profiles
Angela JonesAngela Jones
Stocker at WalmartStocker at Walmart
Xavier CapletonXavier Capleton
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
SOBIA SAEEDSOBIA SAEED
Support Specialist at WalmartSupport Specialist at Walmart