William Gordon
Easthampton,MA
Overview
14
14
years of professional experience
Work History
Personal Care Assistant
Tempest unlimited
Easthampton, MA
04.2021 - 07.2023
- Laundered clothing and bedding to prevent infection.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Collaborated with interdisciplinary team members regarding plan of care for each client.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Assistant Manager
Little Caesars Pizza
Lexington, NC
08.2018 - 01.2020
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Communicated regularly with customers to gain insights into their needs.
Auto Repair Office Manager
Thomasville motors
Thomasville , NC
06.2015 - 05.2018
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Reviewed files and records to obtain information and respond to requests.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Overnight Supervisor and Grill Operations
Waffle House Restaurant
Greensboro, NC
10.2009 - 04.2015
- Conducted regular inspections of store equipment and facilities to ensure compliance with health codes.
- Kept up-to-date with industry trends in order to improve operational efficiency.
- Assisted in recruiting, interviewing, hiring, and onboarding new team members as needed.
- Resolved customer complaints promptly and professionally.
- Addressed any issues raised by employees during their shift in a timely manner.
- Maintained safe work and collaboration spaces for night employees.
- Performed daily inventory checks to monitor stock levels and replenish items as necessary.
- Implemented plans for efficient use of resources such as personnel, materials, supplies.
- Monitored employee performance and provided feedback on areas needing improvement.
- Ensured proper functioning of cash registers at the end of each shift.
- Ensured that all staff adhered to company policies and procedures.
Education
Associate of Arts - Culinary Arts
Mass Career Development Institute
Springfield, MA05.1994
High School Diploma -
Roger L Putnam Vocational High School
Springfield, MA05.1991
Skills
- Housekeeping
- Medication Management
- Care Plan Implementation
- Compassionate Patient Care
- Client Rapport
- Adaptable Under Pressure
- Light Housekeeping
- Nutrition Planning
- Meal Planning
- Household Organization
- Medical Records Management
Timeline
Personal Care Assistant
Tempest unlimited
04.2021 - 07.2023
Assistant Manager
Little Caesars Pizza
08.2018 - 01.2020
Auto Repair Office Manager
Thomasville motors
06.2015 - 05.2018
Overnight Supervisor and Grill Operations
Waffle House Restaurant
10.2009 - 04.2015
Associate of Arts - Culinary Arts
Mass Career Development Institute
High School Diploma -
Roger L Putnam Vocational High School