Overview
Work History
Education
Skills
Timeline
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William Gordon

William Gordon

Easthampton,MA

Overview

14
14
years of professional experience

Work History

Personal Care Assistant

Tempest unlimited
Easthampton, MA
04.2021 - 07.2023
  • Laundered clothing and bedding to prevent infection.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided ongoing compassionate patient care for each client.
  • Collaborated with interdisciplinary team members regarding plan of care for each client.
  • Assessed changes in condition or behavior of the client which may require further medical attention.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.

Assistant Manager

Little Caesars Pizza
Lexington, NC
08.2018 - 01.2020
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Communicated regularly with customers to gain insights into their needs.

Auto Repair Office Manager

Thomasville motors
Thomasville , NC
06.2015 - 05.2018
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Coded and entered daily invoices with in-house accounting software.
  • Reviewed files and records to obtain information and respond to requests.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Managed office inventory and placed new supply orders.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.

Overnight Supervisor and Grill Operations

Waffle House Restaurant
Greensboro, NC
10.2009 - 04.2015
  • Conducted regular inspections of store equipment and facilities to ensure compliance with health codes.
  • Kept up-to-date with industry trends in order to improve operational efficiency.
  • Assisted in recruiting, interviewing, hiring, and onboarding new team members as needed.
  • Resolved customer complaints promptly and professionally.
  • Addressed any issues raised by employees during their shift in a timely manner.
  • Maintained safe work and collaboration spaces for night employees.
  • Performed daily inventory checks to monitor stock levels and replenish items as necessary.
  • Implemented plans for efficient use of resources such as personnel, materials, supplies.
  • Monitored employee performance and provided feedback on areas needing improvement.
  • Ensured proper functioning of cash registers at the end of each shift.
  • Ensured that all staff adhered to company policies and procedures.

Education

Associate of Arts - Culinary Arts

Mass Career Development Institute
Springfield, MA
05.1994

High School Diploma -

Roger L Putnam Vocational High School
Springfield, MA
05.1991

Skills

  • Housekeeping
  • Medication Management
  • Care Plan Implementation
  • Compassionate Patient Care
  • Client Rapport
  • Adaptable Under Pressure
  • Light Housekeeping
  • Nutrition Planning
  • Meal Planning
  • Household Organization
  • Medical Records Management

Timeline

Personal Care Assistant

Tempest unlimited
04.2021 - 07.2023

Assistant Manager

Little Caesars Pizza
08.2018 - 01.2020

Auto Repair Office Manager

Thomasville motors
06.2015 - 05.2018

Overnight Supervisor and Grill Operations

Waffle House Restaurant
10.2009 - 04.2015

Associate of Arts - Culinary Arts

Mass Career Development Institute

High School Diploma -

Roger L Putnam Vocational High School

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William Gordon