William Goss
Largo,FL
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing 14 years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities. Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Overview
33
33
years of professional experience
Work History
Operations Supervisor
FedEx
Largo, FL
03.2019 - Current
- Oversaw implementation of procedures, goals and objectives within operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained accurate records of employee attendance and performance reviews.
- Provided support to other departments as needed to meet organizational goals.
- Ensured compliance with all safety regulations in the workplace.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Directed employees on how to use equipment properly and safely.
Operations Supervisor
FedEx
Buford, GA
07.2010 - 03.2019
- Oversaw implementation of procedures, goals and objectives within operations.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained accurate records of employee attendance and performance reviews.
Truck Dri
Southeast Atlantic Beverage
Gainesville, GA
01.2005 - 07.2010
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Maintained safe driving habits to protect property and general public on roadways.
Retail Manager
Smoky Mountain Trader
Clevland , GA
08.1999 - 01.2005
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Negotiated contracts with vendors for supplies, products, and services.
- Created weekly schedules for store employees according to labor laws and budget constraints.
Squad
US Army
Fort Bragg, NC
08.1990 - 08.1999
- Coordinated with other squads to ensure mission objectives were met.
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
- Regularly inspected weapons to ensure cleanliness and to determine if repairs would be required to maximize functionality.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
- Defended country against threats by capturing, destroying and repelling enemy forces during combat.
- Executed emergency response security to eliminate hazards and potential dangers.
- Operated and mounted night vision devices to zero in and engage targets.
Education
Some College (No Degree) - Aviation Maintenance
Aviation Institute of Maintenance - Atlanta
Duluth, GASkills
- Compliance Management
- Staff Supervision
- Budget Administration
- Customer Relations
- Operations Management
- Performance Monitoring
- Safety Oversight
- Delegation
- Employee Development
- Team Training
- Management
Accomplishments
Purple Promise award, numerous Bravo Zulu awards within Fedex
Timeline
Operations Supervisor
FedEx
03.2019 - Current
Operations Supervisor
FedEx
07.2010 - 03.2019
Truck Dri
Southeast Atlantic Beverage
01.2005 - 07.2010
Retail Manager
Smoky Mountain Trader
08.1999 - 01.2005
Squad
US Army
08.1990 - 08.1999
Some College (No Degree) - Aviation Maintenance
Aviation Institute of Maintenance - Atlanta
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