Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
GeneralManager
William Gosse

William Gosse

Jacksonville,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

41
41
years of professional experience

Work History

Manager Locomotive Operations

Union Pacific Railroad
04.1998 - 09.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.

Train Dispatcher

Southern Pacific Railroad
10.1990 - 03.1998
  • Managed crew assignments effectively for optimal utilization of available personnel resources.
  • Collaborated with maintenance teams to ensure track availability and minimize service disruptions.
  • Implemented new software tools for enhanced tracking of trains and improved decision-making capabilities.
  • Streamlined communication processes for better coordination between train crews and control centers.
  • Reduced delays by optimizing train routing and resolving conflicts in a timely manner.
  • Managed train movement orders, ensuring accurate and timely transmission to relevant parties.
  • Maintained up-to-date knowledge of industry regulations to ensure compliance in all aspects of dispatching activities.
  • Ensured seamless transition during shift changes through detailed handover procedures, reducing risks associated with miscommunication or missed updates on ongoing situations.
  • Participated in cross-functional teams for the development of strategic plans aimed at enhancing overall operational efficiency within the organization.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Monitored and tracked dispatch communication systems.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Yard Manager

Milwaukee Railroad
01.1980 - 03.1989
  • Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
  • Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
  • Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
  • Maintained an organized system for tracking inventory levels, tools, equipment, and vehicles used throughout daily operations.
  • Increased safety standards in the yard by conducting regular inspections and ensuring compliance with all regulations.
  • Mentored junior employees, promoting professional growth and development within the organization.
  • Proactively identified opportunities for process improvements within the yard operations.
  • Supervised loading and unloading activities on-site to ensure accuracy in shipments while minimizing potential hazards.
  • Optimized space utilization within the yard, maximizing storage capacity without compromising safety or accessibility.
  • Streamlined daily operations by introducing time-saving procedures that improved overall workflow efficiency.
  • Developed contingency plans to handle unexpected situations such as inclement weather or sudden increase in workload.
  • Addressed any issues or concerns promptly, maintaining high levels of employee morale and job satisfaction among the team members.
  • Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
  • Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
  • Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
  • Collaborated with engineers to determine maintenance schedules and repairs, plan out-of-service times and coordinate returns to service.

Switchman

Milwaukee Railroad
10.1974 - 01.1980
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

West Lyden High School
Northlake, IL

Associate Of General Studies -

Triton College
River Grove, IL

Skills

  • Team Leadership
  • Time Management
  • Operations Management
  • Performance Management
  • Staff Development
  • Policy Implementation
  • Workforce Management
  • Business Planning
  • Decision-Making

Additional Information

Served as local chairman for 2 labor unions united transportation union, Train Dispatchers of America

Timeline

Manager Locomotive Operations

Union Pacific Railroad
04.1998 - 09.2015

Train Dispatcher

Southern Pacific Railroad
10.1990 - 03.1998

Yard Manager

Milwaukee Railroad
01.1980 - 03.1989

Switchman

Milwaukee Railroad
10.1974 - 01.1980

West Lyden High School

Associate Of General Studies -

Triton College

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William Gosse