William Gott

- Provided outstanding customer service to both external and internal customers by addressing safety and compliance concerns with business owners, promoting understanding of state safety regulations.

- Engaged with public employers to help guide them through interviews, discussions, and compliance reviews, ensuring transparent communication and resolution of issues of any safety issues.

- Collaborated with internal team members to develop actionable solutions to increase employer compliance by over 30%.

- Delivered presentations and participated in monthly meetings to align cross-functional teams with compliance initiatives and enhance worker safety.

- Provided exceptional guest experiences by addressing inquiries and resolving patron disputes efficiently, contributing to a 15% increase in customer satisfaction scores.

- Managed gaming floor operations during peak hours, effectively coordinating with staff to ensure smooth flow and adherence to compliance regulations.

- Diffused high-pressure situations involving large crowds by exercising customer-focused communication and problem-solving skills, ensuring a safe and positive atmosphere.

- Collaborated with different casino departments to enhance guest safety and satisfaction, leading to a 20% improvement in patron satisfaction.

- As the first point of contact for all guests, I was tasked with ensuring all customer needs were met and that they were directed to the appropriate department in a timely manner. This helped ensure all guest's first impression was that of a welcoming and safe company.

- Responded to the needs of a diverse clientele, consistently delivering personalized service while upholding strict security protocols.

- Monitored access control systems and CCTV with precision and discretion, ensuring visitors and staff felt supported and safe throughout their interactions.

- Operated employee and guest badging system, ensuring all guests and employees were authorized to be on the facility grounds.

- Managed and maintained over $100 million in equipment with zero losses, demonstrating teamwork and precision.

- Conducted work in high pressure, sensitive areas with the highest regard for safety and quality.

- Supervised a team of 7 sailors, fostering a culture of teamwork and success.