William Graf
Evergreen Industrial Services
West Valley City
1
Language
1
Certification
9
years of professional experience
Detail and results-oriented Supervisor with a proven track record of team management/development, safety protocols, and operational efficiency. Ensuring delivery of safety protocol adherence and team performance improvements. Known to be an adaptable professional with a strong background in operational excellence and pro-active problem solving. Focused on personal and team training and development, consistently achieving high-quality results and increased customer satisfaction through effective communication and relationship-building. Committed to continuous growth and knowledge procurement to becoming the best leader in the industry.
Work History
Road Crew Supervisor
1 Year 7 Months- Supervised multiple daily crew operations, ensuring adherence to safety protocols and operational standards. Includes TA (night or day shift) Tank cleanings (Automation, 3D, Shotgunning, Circulation, W/centrifuge, and Chemical cleaning), Exchanger cleanings W/vessels (both CIP and pulled), Hydroexcavation (Inside substations, construction sites, and refinery operations)
- Established strong relationships with clients through clear communication and proactive problem-solving approaches.
- Coordinated task assignments among team members to optimize workflow efficiency and productivity.
- Trained new hires on equipment usage, shotgunning and lancing practices, safety procedures, and company policies, enhancing team performance.
- Monitored inventory levels and coordinated supply orders with upper management team to maintain operational continuity.
- Ensured compliance with environmental regulations during waste management operations, promoting sustainability initiatives.
- Implemented process improvements that reduced downtime and improved overall service delivery efficiency.
- Collaborated with management to develop strategies for enhancing customer satisfaction and service quality.
- Conducted regular performance evaluations to identify training needs and promote staff development.
- Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Contributed to company growth by consistently meeting or exceeding project goals and deadlines.
- Promoted a culture of accountability within the team by setting clear expectations and holding individuals responsible for their actions.
- Maintained accurate records of crew attendance, hours worked, and task assignments for efficient payroll processing.
- Demonstrated commitment to continuous improvement by seeking out industry best practices and incorporating them into daily operations when appropriate.
- Resolved issues quickly to maintain productivity goals.
Operator
1 Year 2 Months- Operated heavy machinery in compliance with safety regulations and operational guidelines.
- Assisted team members in troubleshooting equipment malfunctions to minimize downtime.
- Conducted routine maintenance checks on equipment to ensure optimal performance and safety standards.
- Trained new operators on safe machine operation and best practices for maintaining quality output.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Operator Waste Hauling
8 Months- Operated specialized equipment to process environmental materials efficiently.
- Monitored and maintained machinery to ensure optimal performance and safety standards.
- Conducted routine inspections to identify potential hazards and maintenance needs.
- Assisted in the documentation of operational procedures for compliance purposes.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Field Technician
2 Years- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians and management to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Performed/Learned troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Worked with diverse types of weather and ground conditions.
Sales and Service Manager
3 Years 1 Month- Led team in achieving sales targets through effective coaching and performance management.
- Developed and implemented customer service training programs, enhancing team efficiency and client satisfaction.
- Streamlined operational processes, resulting in improved workflow and reduced service delivery times.
- Conducted regular performance evaluations, identifying areas for improvement and fostering professional development.
- Established strong relationships with clients, ensuring retention through personalized service offerings and follow-ups.
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
- Optimized inventory management system to reduce costs and improve product availability for customers.
- Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
- Managed budget allocation for the department, ensuring optimal resource utilization for maximum return on investment.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
GED
Skills
Verbal and written communication
Interactive communication skills
Customer engagement
Team management
Employee training
Telephone etiquette
Motivational techniques
Performance improvement
Point of sale operation
Teamwork and collaboration
Multitasking and organization
Safety protocols and procedures
Crew oversight
Proactive problem-solving
Product knowledge
Issue troubleshooting
Documentation and reporting
Delegating work
Industrial cleaning techniques
Adaptability to change
Confined space entry
Hydroblasting equipment setup
High-pressure operation
Willingness to learn
Strong work ethic
Critical thinking
Self-motivation
Administrative support
Continuous improvement
Excavation expertise
Adaptable to weather conditions
Hazardous materials handling
Grounding procedures
Hydrovac equipment operation
CDL license possession
Reliability
Technical troubleshooting
Process automation (average)
Refinery operations
Equipment calibration
Hazardous material handling
Problem-solving aptitude
Lockout and tagout procedures
Fall protection training
Protective gear usage
Pressure washing and Hydroblasting proficiency
Respiratory protection
Attention to detail
Exceptional time management
Certification
Class A CDL with Tanker and Hazmat Endorsements. ( No Restrictions)
Active TWICC
Multiple Training Certifications thru Multiple Companies related to industry
References
Garrick Wright Senior PM
Telephone: (385)-243-5976
Brandon Ludlow Senior PM
Telephone: (801)-915-1866
Tyler Ferguson Senior PM
Telephone: (801)-608-6867
Brent White Supervisor
Telephone: (385)-549-9838
Tala Alapai-Ahonima Site Manager
Telephone: (385)-243-4536
Languages
English
Native or Bilingual
Timeline
Road Crew Supervisor
Evergreen Industrial Services
01.2025 - CurrentRead More
Operator
HPC Industrial
11.2023 - 01.2025Read More
Operator Waste Hauling
Graymar Enviormental
03.2023 - 11.2023Read More
Field Technician
Graymar Enviormental
03.2021 - 03.2023Read More
Sales and Service Manager
John Sayer Dodge
02.2018 - 03.2021Read More
Skyline High School
GED
Read More