William Grant Porter
Charlotte,NC
Summary
Hardworking professional with several years of experience in the food service industry. Experience in high-paced industries. Excellent communication, adaptability, and listening skills. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter/Utility
Rivers Edge, U.S. National Whitewater Center
Charlotte, NC
05.2022 - Current
- At River's Edge, I began as a busser and quickly demonstrated a strong work ethic and reliability, earning a promotion to server. In just over a year, I was promoted again to Lead Server. As Lead Server, I played a key role in training new team members, managing floor operations, and ensuring smooth service during busy shifts. I consistently demonstrated a calm and adaptable approach, using strong communication and attentive listening to ensure guest needs were fully understood—especially when accommodating dietary restrictions with precision, care, and a focus on delivering a safe, personalized dining experience. My attention to detail, initiative, and collaborative approach helped maintain a high standard of service, and a positive team environment.
Doordash Driver
Doordash
Charlotte, NC
05.2020 - 10.2022
- As a DoorDash driver, I developed strong time management, problem-solving, and decision-making skills by independently planning efficient delivery routes, and meeting tight deadlines in a fast-paced environment. The role required self-motivation, accountability, and a customer-focused mindset. I also used data and trends to optimize earnings, tracked expenses, and managed my own schedule, demonstrating financial awareness, strategic thinking, and a strong work ethic while balancing another job and school.
Busser/Food Runner
Famous Toastery
Belmont, NC
10.2017 - 08.2021
- At Famous Toastery, I played a key role in maintaining smooth and efficient service in a fast-paced, high-volume environment. I ensured the timely and accurate delivery of food orders, upheld high standards of cleanliness and organization in the dining area, and collaborated closely with servers and kitchen staff to enhance both efficiency and guest satisfaction. I reset tables quickly to maximize turnover during peak hours, and proactively assisted guests to anticipate and meet their needs, helping to create a positive dining experience. Throughout each shift, I demonstrated strong multitasking abilities, attention to detail, and composure under pressure, all while fostering a welcoming and professional atmosphere. Balancing these responsibilities while working as a full-time student reflects my strong work ethic, dedication, and excellent time-management skills.
Education
Bachelors of Science - Business Administration, Major in Finance, Concentration in Real Estate
University of North Carolina at Charlotte
Charlotte, NC05.2024
High School Diploma -
Highland School of Technology
Gastonia, NC06.2020
Skills
- Customer service
- Communication skills
- Leadership
- Active listening
- Organizational skills
- Time management
- Computer literacy
- Conflict resolution
- Adaptability
- Excel proficiency
- Financial literacy
- Sales
- Collaboration
- Employee training
Certification
- Microsoft Office Certification
- Driver’s License
Timeline
Waiter/Utility
Rivers Edge, U.S. National Whitewater Center
05.2022 - Current
Doordash Driver
Doordash
05.2020 - 10.2022
Busser/Food Runner
Famous Toastery
10.2017 - 08.2021
Bachelors of Science - Business Administration, Major in Finance, Concentration in Real Estate
University of North Carolina at Charlotte
High School Diploma -
Highland School of Technology
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