Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Green

HUDSON,FL

Summary

Proven Adjuster with a track record of enhancing claim processing efficiency and fostering strong relationships at Pilot Catastrophe Services. Skilled in Claims Investigation and demonstrating exceptional decision-making abilities. Achieved increased client satisfaction through meticulous damage assessment and empathetic customer service.

Overview

25
25
years of professional experience

Work History

Adjuster

Pilot Catastrophe Services
07.2022 - 01.2024
  • Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
  • Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
  • Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
  • Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
  • Examined claims forms and other records to determine insurance coverage.
  • Directed claims negotiations within allowable limit of $[Amount] and supported successful litigations for advanced issues.

Supervisor

American Classic Bilders
05.2016 - 03.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.

Home Remodeler

Freddie D Llc
10.2004 - 02.2016
  • Performed skilled plumbing, electrical, and HVAC work as needed for comprehensive home remodeling services.
  • Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
  • Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
  • Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.
  • Enhanced client satisfaction by efficiently completing home remodeling projects within budget and on time.
  • Advised clients on design choices based on current trends and functional considerations, resulting in aesthetically pleasing spaces that met their needs.
  • Reduced material waste by accurately estimating project requirements and closely monitoring inventory levels.
  • Collaborated with architects and designers to develop innovative solutions for complex remodeling challenges.
  • Streamlined project timelines by effectively managing subcontractors, ensuring timely completion of tasks.
  • Used variety of hand and power tools to complete tasks.
  • Followed instructions and safety protocols while operating machinery and equipment.

Customer Service Representative

Kmart, Sears Holding
09.1998 - 01.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

All Line Adjuster - 6-20 All Lines Adjuster

Central Insurance School
Clearwater, FL
04.2019

High School Diploma -

Keyport High School
Keyport, NJ
06.1996

Skills

  • Claims Investigation
  • Technical knowledge
  • Damage Assessment
  • Policy Interpretation
  • Claims Processing
  • Report Writing
  • florida Claims Adjuster License
  • Decision-Making

Timeline

Adjuster

Pilot Catastrophe Services
07.2022 - 01.2024

Supervisor

American Classic Bilders
05.2016 - 03.2022

Home Remodeler

Freddie D Llc
10.2004 - 02.2016

Customer Service Representative

Kmart, Sears Holding
09.1998 - 01.2004

All Line Adjuster - 6-20 All Lines Adjuster

Central Insurance School

High School Diploma -

Keyport High School

Similar Profiles

CREATE PROFILE
William Green