- Cooking
- Gardening
- Interior Design
- Watching Movies and TV Shows
- Outdoor Recreation
William Green
Summary
Seasoned professional with extensive experience at MTA New York City Transit, demonstrating exceptional leadership and customer service skills. Excelled in improving team productivity and customer satisfaction through effective problem-solving and communication. Proficient in safe driving practices and vehicle inspection, ensuring adherence to safety regulations. Achieved significant enhancements in operational efficiency and staff development.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Road Operations
Mta New York City Transit
- Conveyed a positive image of the company through courteous interactions with customers and community members alike.
Dispatcher
MtaNew York City Transit
Superviser
Mta New York City Transit
04.2010 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Bus Driver
Mta New York City Transit
10.2006 - 04.2010
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Store Manager
Western Beef Supermarket and Corporate Offices
06.2000 - 10.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Jamaica High
Hillside Ave Jamaica NewYork05-1976
Skills
- Safe Driving Practices
- Loading and unloading
- Workplace Safety
- Heavy Equipment Operation
- Defensive Driving
- Route Navigation
- Adherence to Regulations
- Equipment Inspection
- Teamwork and Collaboration
- Customer Service
- Time Management
- Safe Driving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical Thinking
- Decision-Making
- Clean Driving Record
- Customer Relations
- Assisting customers
- Vehicle Inspection
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- OSHA Certified
- Forklift Certification
Interests
Timeline
Superviser
Mta New York City Transit
04.2010 - 03.2022
Bus Driver
Mta New York City Transit
10.2006 - 04.2010
Store Manager
Western Beef Supermarket and Corporate Offices
06.2000 - 10.2006
Road Operations
Mta New York City Transit
Dispatcher
MtaNew York City Transit
High School Diploma -
Jamaica High
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