Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Software
Timeline
AdministrativeAssistant
WILLIAM GREGORY

WILLIAM GREGORY

Selma,NC

Summary

Seasoned Region Support Center Representative knowledgeable routing and various RSC servies. Leverages exceptional customer relations experience to technicians in their day to day functions. Skilled at demonstrating OTA standards with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Regional Support Center Rep III

Charter Communications, Spectrum
04.2018 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Audit Processor

EPC Inc.
08.2015 - 12.2017
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
  • Supported team members in their tasks, contributing to overall team success.
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
  • Analyzed processor data and developed insight reports for management review.
  • Prepared, boxed, and staged outgoing shipments.
  • Updated processor systems with current software and hardware upgrades for optimized performance.
  • Streamlined processing procedures by identifying inefficiencies and implementing improvements.
  • Improved function and performance by adopting suitable processor software applications.
  • Implemented effective strategies for processor optimization based on insights.
  • LoaderUnloader 16.Equipment Operator 17.Shipping and Receiving Clerk 18.Order PickerPacker.
  • Monitored processor performance and adjusted systems for smooth operation.
  • Maintained organized work area by cleaning and removing hazards.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

Paint Machine Operator

Bose Corporation
01.1999 - 06.2015
  • Streamlined workflow, coordinating with team members to ensure timely completion of tasks.
  • Continuously monitored machines during operation to identify potential problems early, preventing costly breakdowns or damage to materials.
  • Improved turnaround times by effectively managing multiple projects simultaneously.
  • Ensured consistent colors across all printed materials by regularly calibrating machines and adjusting ink levels accordingly.
  • Adhered to strict safety protocols, minimizing accidents and maintaining a clean work environment.
  • Met tight deadlines while maintaining exceptional print quality under high-pressure situations.
  • Reduced downtime by proactively addressing mechanical issues and implementing preventive measures.
  • Enhanced print quality by performing regular maintenance on equipment and ensuring proper alignment.
  • Implemented process improvements that increased overall productivity within the print team.
  • Conducted thorough quality control inspections on completed print jobs, identifying and correcting any errors before delivery to clients.
  • Assisted in the training of new employees, sharing expertise on machine operation and best practices.
  • Maintained inventory levels, ordering supplies as needed to avoid project delays.
  • Troubleshot mechanical issues quickly, minimizing disruptions to the production schedule.
  • Regularly updated knowledge of industry trends and advancements in printing technology, applying this information to improve operations when applicable.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Checked job information at each press to verify that correct ink was delivered.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
  • Properly secured loads with security straps, covers and security seals.
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems.

Education

No Degree - Information Technology

South University
Columbia, SC

No Degree - Mathematics And Computer Science

North Carolina Central University
Durham, NC

Bachelor of Science - Computer Science

University of Maryland - University College
Hyattsville, MD
08.2026

Associate of Applied Science - Network And System Administration

ITT Technical Institute
Columbia
04.2017

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Staff Training
  • Technical Troubleshooting
  • Performance Improvement
  • Network development
  • Technical aptitude
  • Territory Management
  • Quantitative skills
  • Process Analysis

Accomplishments

  • Exceeding Individual Scorecard Goals for the month of January
  • Quarterly Achievement Award Nomination 2021
  • Quarterly Achievement Award 2021
  • 2022 Q3 Quarterly Achievement Award Nomination

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementHealthcare benefits401k matchWork from home optionTeam Building / Company RetreatsFlexible work hoursCompany Culture

Software

CSG (Cable Services Group) billing system

Workforce Express Management for Dispatchers

Timeline

Regional Support Center Rep III

Charter Communications, Spectrum
04.2018 - Current

Audit Processor

EPC Inc.
08.2015 - 12.2017

Paint Machine Operator

Bose Corporation
01.1999 - 06.2015

No Degree - Information Technology

South University

No Degree - Mathematics And Computer Science

North Carolina Central University

Bachelor of Science - Computer Science

University of Maryland - University College

Associate of Applied Science - Network And System Administration

ITT Technical Institute

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