Summary
Overview
Work History
Education
Skills
Certification
Timeline
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William Grey

GREENVILLE,SC

Summary

Proven Sales Consultant with a track record of enhancing customer satisfaction and boosting revenue. Specializes in consultative sales and customer relationship building, leveraging persuasive communication to exceed sales targets. Master at upselling, with a knack for fostering strong client relationships, ensuring a significant increase in repeat business. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Sales Consultant

Kia of Puyallup
02.2023 - 01.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.

Sales Consultant

Car Pros Kia
01.2022 - 12.2022
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Responded to telephone and in-person requests for information.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.

Sales Consultant

Capitol City Honda
08.2018 - 08.2020
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Responded to telephone and in-person requests for information.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Maximized customer retention by resolving issues quickly.
  • Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Soldier

United States Army
01.1986 - 02.2006
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
  • Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
  • Ensured mission success with diligent planning, coordination, and execution of various tasks.
  • Excelled in specialized training courses to enhance technical expertise in specific areas of military operations.
  • Drove mission success by effectively utilizing intelligence data gathered from various sources for informed decision-making during operations.

Education

High School Diploma -

Hanau American High School
Hanau, Germany
06.1984

Skills

  • Time Management
  • Customer Relationship Management
  • Persuasive Communication
  • Consultative Sales
  • Upselling and Cross Selling
  • Excellent Written and Verbal Communication
  • Strong Communication and Interpersonal Skills
  • Customer Relationship Building
  • Sales Development

Certification

F&I Certification through Finance Manager Training in March, 2014. Passed with 100% on all tests.

Timeline

Sales Consultant

Kia of Puyallup
02.2023 - 01.2024

Sales Consultant

Car Pros Kia
01.2022 - 12.2022

Sales Consultant

Capitol City Honda
08.2018 - 08.2020

Soldier

United States Army
01.1986 - 02.2006

High School Diploma -

Hanau American High School

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William Grey