Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

William Griffith

Houston,TX

Summary

Dynamic professional with a proven track record at Blink Fitness, excelling in customer service and complaint resolution. Adept at cash handling and drawer balancing, I consistently ensured accuracy and satisfaction. My attention to detail and strong follow-up skills contributed to a welcoming environment, enhancing guest experiences and fostering loyalty.

Overview

12
12
years of professional experience

Work History

Front Desk Associate

Blink Fitness
Houston, TX
09.2022 - 06.2025
  • Maintained daily records of all transactions, including payments and cancellations.
  • Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Greeted guests upon arrival and provided excellent customer service.
  • Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
  • Resolved customer complaints in a professional manner while maintaining high standards of service quality.
  • Utilized problem-solving skills to resolve customer complaints in an efficient manner.
  • Processed guest payments through cash registers or credit card machines in an accurate manner.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Trained newly hired employees on front desk procedures and business operations.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Project Coordinator

Urquiza Enterprises
Geneseo, Illinois
01.2021 - 01.2022
  • Company Overview: Worked as a project coordinator for a small family owned business in Geneseo Illinois.
  • Duties included but not limited to: deal and negotiate with vendors.
  • Coordinate remodel of flip homes and restaurant/bar.
  • Deal with weekly budgets and payroll.
  • Worked as a project coordinator for a small family owned business in Geneseo Illinois.

Caretaker

Tempe, Arizona
01.2020 - 01.2021
  • Duties included but not limited to: Daily meals including preparation.
  • Personal enrichment.
  • Personal shopper.

Life Cafe Team Member

Lifetime Fitness
Tempe, Arizona
01.2013 - 01.2020
  • Worked at part of a team to provide members with healthy meal options.
  • Duties include but not limited to: Customer service skills.
  • Educate members on healthy lifestyles.
  • Meal preparation for members.
  • Worked directly with on call dietician, so very knowledgeable in nutrition.

Education

High School Graduate -

Corona Del Sol
Tempe, Arizona
01.2011

Skills

  • Excellent customer service skills
  • Cash handling
  • Customer service
  • Complaint resolution
  • Credit card handling
  • Drawer balancing
  • Great follow up skills
  • Attention to detail

References

Available upon request

Timeline

Front Desk Associate

Blink Fitness
09.2022 - 06.2025

Project Coordinator

Urquiza Enterprises
01.2021 - 01.2022

Caretaker

01.2020 - 01.2021

Life Cafe Team Member

Lifetime Fitness
01.2013 - 01.2020

High School Graduate -

Corona Del Sol
William Griffith
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