Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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William Griggs

Richmond,VA

Summary

Dynamic Computer Service Technician with a proven track record at Conduent, excelling in expert troubleshooting and customer service. Enhanced operational efficiency through effective remote support and hardware upgrades, fostering long-term client relationships. Adept at multitasking and collaborating with teams to deliver timely solutions, ensuring minimal downtime and high satisfaction.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Computer Service Technician

Conduent
02.2017 - 07.2025


  • Performed regular maintenance tasks, increasing the lifespan of computers and minimizing repair costs.
  • Improved customer satisfaction by providing timely and efficient technical support.
  • Utilized remote access tools to provide efficient troubleshooting assistance even when clients were offsite, reducing the need for inconvenient in-person visits.
  • Maintained office PCs, networks and mobile devices.
  • Installed and configured operating systems and applications.
  • Collaborated with team members to complete complex projects within tight deadlines, resulting in increased productivity levels.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Enhanced computer performance by diagnosing and resolving hardware and software issues.
  • Result Established long-term relationships with clients by providing consistent communication throughout each project''s lifecycle.

Computer Service Technician

SLAIT Consulting
08.2015 - 02.2017
  • Diagnosed and resolved hardware and software issues for diverse computing systems.
  • Managed inventory of computer parts and accessories, maintaining optimal stock levels for quick repairs or replacements as needed.
  • Conducted thorough assessments of computer systems, recommending upgrades based on individual needs and requirements.
  • Installed, configured and maintained computer systems and network connections.
  • Tested new software and hardware prior to deployment.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Enhanced computer performance by diagnosing and resolving hardware and software issues.
  • Maintained office PCs, networks and mobile devices.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.

Site Ops Technician

Twitter
04.2015 - 07.2015
  • Collaborated with cross-functional teams to implement system upgrades and enhance operational efficiency.
  • Helped Assemble State of the Art Server Racks along with Cabling and Rack Installation
  • Managed inventory of technical equipment, optimizing resource allocation for projects.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Migration Technician

ISGF
12.2014 - 01.2015
  • Managed migration processes for data systems ensuring minimal downtime and seamless transitions.
  • Developed and implemented standardized procedures to enhance operational efficiency during migrations.
  • Trained junior technicians on best practices for data integrity and system configurations.
  • Collaborated with cross-functional teams to assess migration requirements and resolve technical issues.
  • Troubleshot and resolved complex technical issues encountered during migration projects, minimizing delays and maintaining client trust.
  • Ensured secure handling of sensitive client information during the migration process by following industry-standard protocols and guidelines.

PC Refresh Technician

SA IT Services
06.2012 - 06.2014
  • Managed PC hardware refresh projects, ensuring timely deployment and minimal disruption to operations.
  • Configured and installed software applications, enhancing user experience and system functionality.
  • Conducted quality assurance checks on equipment, maintaining high standards of performance and reliability.
  • Provided technical support to end users, resolving issues efficiently through troubleshooting methods.
  • Oversaw inventory management of computer equipment, optimizing resource allocation and reducing downtime.
  • Demonstrated commitment to customer satisfaction by attentively addressing end-user concerns and implementing their feedback into future PC refresh procedures.
  • Safeguarded sensitive data by adhering to strict security protocols during the transfer and disposal of old equipment.
  • Enhanced system reliability with routine maintenance tasks such as disk cleanup, defragmentation, and software updates in addition to full-scale refreshes.
  • Increased customer satisfaction by providing timely technical support and guidance throughout the refresh process.
  • Minimized disruptions to daily operations by scheduling PC refreshes during off-peak hours or weekends when possible.
  • Streamlined workstation setup procedures, expediting deployment of refreshed PCs for endusers.
  • Consistently met project deadlines through proactive communication with team members and diligent work ethic.

PC Technician

AERC/SDDS
04.2011 - 11.2011
  • Diagnosed and resolved hardware and software issues to ensure optimal system performance.
  • Installed, configured, and maintained computer systems and networks for various users.
  • Conducted thorough diagnostics on malfunctioning computers to identify root causes of issues.
  • Managed inventory of hardware components, maintaining an organized workspace with necessary resources readily available.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Streamlined [Type] repair processes to minimize day-to-day downtime and increase overall productivity.
  • Maintained office PCs, networks and mobile devices.

Education

Business Management/Information Systems

University of Phoenix
Tempe, AZ
05-2027

Associate of Science - Computer Science

J. Sargeant Reynolds Community College
Richmond, VA
05-2000

Skills

  • Backup management
  • Hardware upgrades
  • Expert troubleshooting
  • Remote troubleshooting
  • Teamwork and collaboration
  • Multitasking Abilities
  • Troubleshooting network issues
  • Hardware and software repair
  • Customer service specialist

Accomplishments

  • Collaborated with team of 30+ in the development of Software Rollouts and Common PC Issues
  • Achieved Operational Efficiency by completing Software Upgrades with accuracy and efficiency.
  • Achieved Efficiency by introducing In-Tune Upgrades for Optimized Computer Management.
  • Achieved Customer Satisfaction through effectively helping with Password Resets.
  • Documented and resolved Hardware Failure which led to the Retention of Important Contracts.
  • Achieved Great Improvement by designing a method of Cleaning and Wiping Hard Drives.

Certification

  • Comptia A+ Certification - December 1999

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Computer Service Technician

Conduent
02.2017 - 07.2025

Computer Service Technician

SLAIT Consulting
08.2015 - 02.2017

Site Ops Technician

Twitter
04.2015 - 07.2015

Migration Technician

ISGF
12.2014 - 01.2015

PC Refresh Technician

SA IT Services
06.2012 - 06.2014

PC Technician

AERC/SDDS
04.2011 - 11.2011

Business Management/Information Systems

University of Phoenix

Associate of Science - Computer Science

J. Sargeant Reynolds Community College

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