William Grimmer
Bellingham,WA
Summary
Strategic-thinking individual experienced in turning low-performing organizations into successful client centered organizations. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
12
12
years of professional experience
Work History
Director Of Crisis Services
The Lighthouse Mission Ministries
2015.10 - 2022.09
- Increased community awareness of homelessness issues through public speaking engagements and outreach programs.
- Managed daily operations of a 210 bed shelter, ensuring a safe and supportive environment for clients.
- Developed and maintained partnerships with local agencies to provide comprehensive support services to residents.
- Implemented staff training programs to improve service delivery and client outcomes.
- Evaluated program effectiveness, implementing changes as needed to meet the evolving needs of the homeless population.
- Collaborated with case managers to develop individualized plans for clients, addressing their unique barriers to housing stability.
- Maintained accurate records of client data for reporting purposes and program evaluation.
- Ensured compliance with federal, state, and local regulations governing homeless service provision.
- Recruited hired, trained, and supervised a diverse team of staff members and volunteers.
- Developed emergency response protocols in collaboration with local first responders to ensure safety during crises or natural disasters.
- Advocated on behalf of clients at city council meetings or other relevant forums when necessary in order to address systemic barriers facing those experiencing homelessness.
- Fostered a culture of continuous improvement within the organization by regularly soliciting feedback from employees about their experiences working at the shelter.
- Monitored facility cleanliness standards by conducting regular inspections and coordinating maintenance work as needed.
- Implemented a volunteer program that engaged local residents and businesses in supporting the homeless population through donations of time, skills, and resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Collaborated with community members to develop and implement service initiatives.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Developed and implemented training programs for staff.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Enhanced crisis response times by streamlining communication channels and implementing efficient workflows.
- Reduced case escalation rates by providing timely support and intervention to individuals in crisis situations.
Program Manger
Kingdom Builders International
2012.11 - 2015.10
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Strengthened student relationships through regular communication and proactive follow-up on inquiries.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Differentiated instruction based on individual student needs, ensuring all learners were able to access and engage with curriculum materials effectively.
- Implemented various classroom management strategies resulting in organized and focused learning environments where students thrived academically.
Director Of Ministries
Eagles Nest, Transitional Housing
2013.07 - 2015.09
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Maintained high occupancy rate through efficient marketing strategies and thorough applicant screenings.
- Enhanced property appearance by coordinating regular maintenance, repairs, and landscaping updates.
- Streamlined rent collection processes for increased efficiency and fewer late payments.
- Collaborated with local agencies to provide support services for residents in need, such as financial assistance or mental health resources.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
- Facilitated successful transitions to independent living for clients through comprehensive case management and support services.
- Empowered clients to achieve self-sufficiency through personalized goal-setting and progress monitoring.
- Developed innovative program solutions by identifying and analyzing client requirements, leading to increased customer satisfaction.
- Optimized existing programs through continuous improvement initiatives, enhancing overall performance and functionality.
- Managed multiple projects simultaneously while maintaining strict deadlines, ensuring timely completion of all deliverables.
- Designing customized program modules tailored to client specifications, increasing usability and effectiveness.
Blackberry Server Support
Research In Motion
2012.02 - 2012.11
Floor Supervisor
Sprint Telecommunications
2010.11 - 2012.01
Homeless Shelter Manager
Austin Street Shelter
2010.04 - 2011.05
Education
No Degree - Photojournalism / Documentary Photography
Academy of Art University
San Francisco, CA12.2009
Cirtifications - Trauma, Mental Health, And Addiction Counseling
Light University
Forest, VA09.2024
Vocational - Pastoral Studies
Grace Core Academy
Birch Bay, WA07.2024
Skills
- Project Coordination
- Staff Management
- Staff Development
- Attention to Detail
- Discussion Facilitation
- Teamwork and Collaboration
- Problem-Solving
- Mentoring abilities
- Needs Assessment
- Substance Abuse Counseling
- Crisis Management
- Case Management
- Documentation And Reporting
Accomplishments
- Achieved creating a safe functional low barrier Homeless shelter program by completing foundational policies and building a collaborative team of staff with accuracy and efficiency.
- Collaborated with team of 3 in the development of the rapid roll call feature to "Mission Tracker" software. It is currently being rolled out nation wide as part of their base package for homeless shelters.
- Supervised team of 25 - 30 staff members.
Certification
Photography, Camping, Hanging out with my dog, Gunner
I was a professional photographer with the Department of Defense for about 4 years. I enjoy story telling with photos.
I spend much of my down time in the woods with my dog and friends. I find being in nature to be a great reset for me, calming and energizing.
Timeline
Director Of Crisis Services
The Lighthouse Mission Ministries
2015.10 - 2022.09
Director Of Ministries
Eagles Nest, Transitional Housing
2013.07 - 2015.09
Program Manger
Kingdom Builders International
2012.11 - 2015.10
Blackberry Server Support
Research In Motion
2012.02 - 2012.11
Floor Supervisor
Sprint Telecommunications
2010.11 - 2012.01
Homeless Shelter Manager
Austin Street Shelter
2010.04 - 2011.05
No Degree - Photojournalism / Documentary Photography
Academy of Art University
Cirtifications - Trauma, Mental Health, And Addiction Counseling
Light University
Vocational - Pastoral Studies
Grace Core Academy
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