William Grooms
Clarksville,TN
Summary
Seasoned professional knowledgeable about operations and offering top-notch project management, team leadership, and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Papa Murphy's Take and Bake Pizza
Nashville, TN
09.2020 - Current
- Oversee and coach district managers in the Nashville and Knoxville markets.
- Increase revenue by promoting and organizing procedures that facilitate outside and B2B sales.
- Ensure customer service, corporate brand standards, and operational excellence are exceeding expectations across the markets and provide necessary coaching to assist and develop leadership teams.
- Analyzed data to identify areas of improvement in processes or procedures within the region.
- Implemented new technologies and systems to optimize operational efficiencies in the region.
Senior General Manager and Multi-Unit Manager
Papa Murphy's Take and Bake Pizza
Knoxville, TN
01.2019 - 09.2020
- Was responsible for all daily store operations (money-handling, scheduling, retention, inventory, disciplinary actions, etc.)
- Oversaw multiple stores at once and reported directly to the regional supervisor.
- Helped with the marketing and public relations through fundraisers and charity events.
General Manager
Papa Murphy's Take and Bake Pizza
Knoxville, TN
12.2017 - 01.2019
- Oversaw all daily operations of a single unit.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
Shift Leader
Papa Murphy's Take and Bake Pizza
Knoxville, TN
11.2015 - 12.2017
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
Bachelor's degree - Business Administration
Western Governors University
Millcreek, UTAssociate in Science (AS) - Health Science
Walters State Community College
Morristown, TNSkills
- Operational Efficiency
- Workforce Planning
- Data-driven decision-making
- Risk Mitigation
- Process Improvement
- Leadership training
- Operations Oversight
- Strategic planning and execution
- Resource Allocation
- Quality Assurance
- Performance Analysis
Certification
- ServSafe
- Driver's License
- Food Handler Certification
References
References available upon request.
Timeline
Regional Director of Operations
Papa Murphy's Take and Bake Pizza
09.2020 - Current
Senior General Manager and Multi-Unit Manager
Papa Murphy's Take and Bake Pizza
01.2019 - 09.2020
General Manager
Papa Murphy's Take and Bake Pizza
12.2017 - 01.2019
Shift Leader
Papa Murphy's Take and Bake Pizza
11.2015 - 12.2017
Bachelor's degree - Business Administration
Western Governors University
Associate in Science (AS) - Health Science
Walters State Community College
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