William Grove

• Led strategic initiatives to enhance operational efficiency across multiple cemetery locations.
• Developed and implemented training programs for staff, improving service delivery standards.
• Collaborated with cross-functional teams to drive community engagement and outreach efforts.
• Analyzed market trends to inform decision-making and align services with customer needs.
• Implemented sales initiatives to boost sales and exceed goals.
• No.6 in the State of West Virginia in pre-need total personal sales.
• Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Created a program within the district to reach out to all existing and past clients to upgrade their files. Great Success.
• Managed all aspects of cemetery operations

• Evaluated investment potential of companies with thorough assessments of historical data, operational activities and future objectives.

• Built positive and productive relationships with field leadership making house calls with HVAC techs , electricians, and plumbers
• Priced out cost of products, labor, and alterations to price out products to be presented to customer. I also closed sale
• Sold heating systems, air conditioning, bathtubs, toilets,water tanks,electrical system,sewer, and service policy's
• Generated sales through going on calls with techs.

• Performed competitive analyses and adjusted sales and marketing strategies accordingly.
• Interviewed and hired staff
• Cultivated and maintained strategic alliances with key partners and vendors.
• Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
• Created and expanded sales presentations to new and existing customers increasing net sales revenue by 15% in sales.
• Managed sales promotions and marketing strategies on major social media sites.
• Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 22% in sales.
• Implemented sales and marketing program to support company objectives, resulting in 21% increase in new business.
• Trained 10 new sales representatives on sales strategies and processes to reduce process gaps.
• Hired, supervised and coached 15 employees on sales strategies to optimize performance.
• Designed New Sales Presentation Book and Trained in in class room.
• Managed accounts to retain existing relationships and grow share of business.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
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• Developed and executed sales presentations package deals, as well as both internal and external product training workshops.
• Resolved all vendor and account problems efficiently while exceeding sales quotas by 11%.
• Monitored sales team performance, marketing and telemarketing Dept.
• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.

• Held weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.

* Set up advertising to employee sales people.

* Recruited sales people from other sales positions

*Set up a program to re-interview past employees and managers. With the program rehired and trained people . Great Success

*Insurance sales people training ,setting up lead programs with great success

• Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
• Sourced and corrected advanced strategic and tactical problems impacting business and sales management.
• Coordinated leadership workshops to educate team members on best practices to optimize productivity.
• Set up package sales in the presentation for Mausoleum and caskets, cremation packages.
• Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
• Integrated new systems for scheduling appointments, managing customer contacts
• Managed Sales Managers and had area sales meeting and training
• Handle employee reviews and handled problem with employees...
• Had 30 day reviews with all employees in person.
• Set up Telemarketing staff . I trained them also. With having phone staff of 15 at times.
• Did traveling with Corp.on special assignment . To help set up sales staff in different locations. Also put together funeral homes sales books.
• Mailing programs set up for Funeral Homes.
• Did training with funeral Directors on sales and compassion .

• Held training clinics on Hitting, fielding , base stealing , and team building
• Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
• Developed and oversaw team budget, logistics and equipment purchases.
• Directed ambitious practice sessions to boost athletic abilities and teamwork.
• Engaged athletes in discussions on race strategy, mental preparedness, visualization and performance.
• Created and implemented coaching and training plans for score development and to enhance performance.
• Managed field drills and fitness circuits to bolster athletes' coordination and performance levels.
• Planned strategies for each match based on knowledge of opposing team and individual player strengths.
• Enhanced player health with optimized nutritional strategies and improved life choices.
• Promoted good sportsmanship in classes.
• Had one on one meeting with players to see there goals . TO go over there concerns of there needs for improvement goals. Setting up a plan of action.
• Worked on sport program for a church