Summary
Overview
Work History
Education
Skills
Timeline
Generic

William G. Swift

Orlando,Fl

Summary


Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

11
11
years of professional experience

Work History

Park Services Manager IOA Nights

Universal Studios
02.2023 - Current
  • Coach and develop new and existing Supervisors
  • Complete quarterly feedback as well as evals for Supervisors.
  • Manage budget and line schedules partnering with Finance meeting with them on a quarterly basis.
  • Partner with our day’s peers and nights counterparts to complete projects.
  • Ensure that attractions are show ready for our guest when they reopen after the dry.
  • Monitor staffing levels and partner with TA to open req’s when necessary.
  • Complete hotlist ordering ensuring team has supplies and equipment needed to do their job.
  • Schedule Supervisors and TC’s on a weekly basis and have posted by deadline.
  • Support BOH and USF for Supervisor coverage.
  • Work to create a culture of transparency and being fair and consistent with everyone.
  • Partner with HR to resolve any TM issues.
  • Walk with days Sr Manager to identify areas of opportunity in the park.
  • Ensure recognition budget is being used to celebrate our team’s success.
  • Set up and conduct interviews for Supervisors and Team Captains.

Park Services Assistant Manager, BOH and IOA Nights

Universal Studios
06.2021 - 02.2023
  • Managed BOH transition from being a part of the USF and IOA operations to its own entity by developing a staffing and operational plan with given budget.
  • Partnered with HR to resolve TM issues.
  • Met with our internal guest to address any concerns or cleaning needs they had.
  • Coached and supported supervisors giving feedback.
  • Created operational plan for new areas that opened in BOH.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Park Services Supervisor, Nights

Universal Studios
09.2013 - 06.2021
  • Created a floors and utilities team using the current BOH Team Members.
  • Worked with USF and IOA Management Teams to manage budget on a nightly basis.
  • Partnered with USF and IOA Management Teams to have utilities and floors projects completed.
  • Ensured that OCRS are checked daily and are scheduled and completed in a timely manner.
  • Restructured BOH routes due to budget changes and building occupancy.
  • Ensured that Team Members have tools and equipment to do their job.
  • Delegated projects to Specialist to have completed and scheduled.
  • Continuously partnered with Talent and Development to implement a more efficient training program.
  • Quarterly team building sessions with BOH Team Members.
  • Consistently met with Team Members in their venues ensuring that they know that Management is readily available to them and is there to address any questions or concerns being as transparent as possible.
  • Identifying Team Member strengths and giving them opportunities to learn advanced positions such as, high reach, pressure washing and floors.


Education

High School Diploma -

Skills

  • Microsoft Word
  • Excel
  • Outlook
  • PowerPoint

Timeline

Park Services Manager IOA Nights

Universal Studios
02.2023 - Current

Park Services Assistant Manager, BOH and IOA Nights

Universal Studios
06.2021 - 02.2023

Park Services Supervisor, Nights

Universal Studios
09.2013 - 06.2021

High School Diploma -

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William G. Swift