William Gulley
Lexington,KY
Summary
Detail orientated worker with an emphasis on customer service skills and relations. Focused on using positive reinforcement and team-building techniques to ensure a healthy and productive work environment that benefits not only fellow employees, but customers as well. Motivated and confident to learn and step into roles quickly to ensure productivity and smoothness in the workplace.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Krikorian Theaters
Lexington, KY
07.2021 - 03.2022
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Delegated daily tasks to team members to optimize group productivity.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Lead Retail Sales Associate
Old Navy
Lexington, KY
08.2018 - 05.2020
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Increased store sales by cross-selling complementary items.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition for customers and employees alike.
Education
High School Diploma -
Lafayette High School
Lexington, KY05.2017
Skills
- Teamwork and Collaboration
- Technical Proficiency
- Recruitment and Hiring
- Team Building
- Team Leadership
- Staff Training and Development
- Customer Relations
- Product and Service Knowledge
Timeline
Assistant Manager
Krikorian Theaters
07.2021 - 03.2022
Lead Retail Sales Associate
Old Navy
08.2018 - 05.2020
High School Diploma -
Lafayette High School
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