William Gutierrez
Chandler,AZ
Summary
Talented, results-producing professional with a knack for organizing, working hard and assisting others. Possess a talent for promoting growth and ensuring a high level of success. Successful in establishing an excellent rapport with individuals on all levels. Exceptional time management skills with attention to detail. Known for outstanding decision making, responsiveness and being a common sense leader and assistant with a knack for personal relations.
Overview
18
18
years of professional experience
Work History
Instore Shopper /Grocery Associate
Sprouts Farmer Market
Chandler, AZ
03.2022 - Current
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
- Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager.
- Offered product samples to help customers discover new items or products, informing customers of grocery specials and recommending grocery items.
Instacart Shopper
Instacart
Chandler, AZ
08.2021 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Customer Service Lead
Dunn Edwards
Chandler, AZ
05.2021 - 08.2021
- Customer service to contractors and the public
- Conduct service request, inventory control, manager duties, unlock and lock store and manage others to make sure store is successful.
Receiving Clerk
Premier Employee Solutions
Chandler, AZ
09.2020 - 05.2021
- Receive loads from UPS, FEDEX and FED Ground
- Put all information in to company system to verify purchase orders Maintain 100% accuracy
- Put away products into stock with hand held
- Work as a team to complete all tasks for the day
- Maintain a clean and safe warehouse
Porter/Maintenance
Mark Taylor
Tempe, AZ
06.2020 - 09.2020
- Clean all grounds, work with manager on daily jobs, work and help techs
- To create a Positive environment for the residents.
Licensed Customer Service Representative
Allstate Insurance
Chandler, AZ
01.2020 - 06.2020
- Customer service, quotes, write auto and home policy
National Brand Ambassador
Dansons
Phoenix, AZ
12.2018 - 10.2019
- Provide exceptional customer service in front of big box stores
- Display /cook / provide samples and knowledge on PitBoss Grills and Smokers
- Giving the customer the ultimate experience on Grilling and smoking food
- Contacting stores in advance to get the best location for customer action
- Setup / break down events along with maintaining the truck and trailer
- Maintain any additional services at the office such as cleaning grills and cleaning
- Work close with event coordinator to maximize the best plan of action to succeed.
Shuttle Driver
Cambria Hotel
Chandler, AZ
02.2018 - 12.2018
- Provide shuttle service to all guests along with any additional services within the hotel.
Driver
Uber/Lyft
Chandler, AZ
08.2016 - 02.2018
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Retail Sales Associate
Advantage Solutions
04.2015 - 08.2016
- Provide customer service for retail grocery stores for Gatorade and Quaker products
- Work with grocery managers / store managers on setting up displays and restock displays to help gain sales
- Verify all displays on the floor and stock in back room to help come up with a game plan to allow product to be displayed
- Build route / schedule to accommodate the store's needs
- Communicate with store on my schedule so they can support displays
- Get to know the managers on a personal level so they understand you are there to help and support sales for the store
- Resetting days and times that work best for the stores.
Instructional Assistant/Crossing Guard
Kyrene School District
11.2010 - 02.2015
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Withstood adverse environmental conditions.
Customer Service
Walgreen's
03.2010 - 11.2010
- Assist customers in photograph prints and promoting specific items and specials
- Responsible for customer inquiries regarding special orders and service
- Up-sell additional items and service to increase the average customer receipts utilizing, kindness and respectfulness
- Stock product on floor shelf's and freezers along with making sure all other products are not outdated and organized.
Computer Design Drafter
Jacobs Engineering
02.2004 - 11.2009
- Assist and work with designers, engineers, architects, project management and vice president of company
- Perform duties with field survey for TSA checkpoints at local and out of state airports
- Assist and run crew to verify all information is taken at checkpoints
- Work directly with airport security to make sure we can complete tasks in a timely manner
- Assist designers on red lines and prints to meet all deadlines for current clients
- Verify sites for CVS stores by taking pictures and notes on any addition areas.
Education
Associate of Applied Science - Computer aided design
Itt Technical Institute
Tempe, AZ12.2004
Skills
- AutoCAD
- Drafting
- Driving
- Special Education
- Shuttle Driving
- Shipping & Receiving
- Pallet Jack
- Inventory control
- Warehouse experience
- Order Picking
- Sales Support
- English
- Certifications and Licenses
- Driver's license
- Assessments
- Teamwork: Interpersonal skills — Familiar
- Responding to challenging team situations at work
- Full results: Familiar
- Call center customer service — Familiar
- Measures a candidate's ability to demonstrate customer service skills in a call center setting
- Sales skills — Proficient
- Influencing and negotiating with customers
- Full results: Proficient
- Work motivation — Familiar
- Level of motivation and discipline applied toward work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Customer Transactions
- Safety and Cleanliness Standards
- Customer Satisfaction
- Skid Breakdown
- Building Customer Relationships and Loyalty
- Willingness to Learn
- Excellent Written and Verbal Communication
- Pallet Jack Operation
- Feedback Acceptance
- Security Practices
- Merchandise Organization
- Sweeping and Mopping
- Locating Merchandise
- Unloading Deliveries
- Merchandise Stocking
- Energy and Physical Stamina
- Teamwork and Collaboration
- Retail Metrics and Goals
- Customer Relations
- Store Policies and Procedures
- Engaging with Diverse Customers
- Seasonal Displays
- Merchandise Packaging
- Sales and Promotions
- Price Checking
- Available Nights, Weekends and Holidays
- Grocery Standards
- Product Location
- Merchandise Receiving and Handling
- Company Guidelines
- Computer Proficiency and Microsoft Office
- Building Customer Loyalty
- Meeting Sales Goals
- Customer Service
- Excellent Communication
- Merchandising and Display
- Building End Caps
- Merchandise Recommendations
- Cooperative Attitude
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Flexible Hours
- Ability to Lift 40 Pounds
- Cleaning and Sanitizing
- Heavy Lifting
- Exceeding Customer Expectations
- Food Safety Understanding
- Cash Register Operation
- Attention to Detail
- Grocery Products Knowledge
- Hand Trucks
- Positive Customer Engagement
- Safe Food Handling Practices
- POS Inventory System Operation
- Industry Best Practices
- Removing Defective Products
- Retail Merchandising
- Hand Scanners
- Belt Conveyors
Timeline
Instore Shopper /Grocery Associate
Sprouts Farmer Market
03.2022 - Current
Instacart Shopper
Instacart
08.2021 - Current
Customer Service Lead
Dunn Edwards
05.2021 - 08.2021
Receiving Clerk
Premier Employee Solutions
09.2020 - 05.2021
Porter/Maintenance
Mark Taylor
06.2020 - 09.2020
Licensed Customer Service Representative
Allstate Insurance
01.2020 - 06.2020
National Brand Ambassador
Dansons
12.2018 - 10.2019
Shuttle Driver
Cambria Hotel
02.2018 - 12.2018
Driver
Uber/Lyft
08.2016 - 02.2018
Retail Sales Associate
Advantage Solutions
04.2015 - 08.2016
Instructional Assistant/Crossing Guard
Kyrene School District
11.2010 - 02.2015
Customer Service
Walgreen's
03.2010 - 11.2010
Computer Design Drafter
Jacobs Engineering
02.2004 - 11.2009
Associate of Applied Science - Computer aided design
Itt Technical Institute
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