Summary
Overview
Work History
Education
Skills
Timeline
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William Gutting

Spotsylvania,Virginia

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Results-driven focus on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Passion for helping people, and learning about helping people. Warm and friendly individual who tries to help customers in any situation. Enjoys working closely with team members to deliver positive guest experience.

Overview

3
3
years of professional experience

Work History

Front Desk Employee

Golds Gym Fredericksburg
04.2022 - Current
  • Main reference: Mikaila Clinkscales (Front Desk Manager) - 804-994-7999, mclinkscalesgg@gmail.com
  • Enhancing guest experience.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Trained new employees on front desk procedures, contributing to a well-prepared team.


Busboy/ Backserver

Fahrenheit 132
06.2021 - 02.2022
  • Trained new staff in bussing and cleaning procedures.
  • Participated actively in team meetings contributing insights towards improving overall service quality.
  • Handled high-pressure situations calmly, maintaining professionalism in a fast-paced environment.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
  • Assisted wait staff with timely food delivery and guest requests.
  • Participated in regular staff training sessions to stay updated on menu offerings and restaurant policies.

Education

Bachelor of Science - Science of Nutrition, Foods, And Exercise

Virginia Tech
Blacksburg
05.2001 -

High School Diploma -

Courtland High School
Spotsylvania, VA
05.2001 -

Skills

Professionalism

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Timeline

Front Desk Employee

Golds Gym Fredericksburg
04.2022 - Current

Busboy/ Backserver

Fahrenheit 132
06.2021 - 02.2022

Bachelor of Science - Science of Nutrition, Foods, And Exercise

Virginia Tech
05.2001 -

High School Diploma -

Courtland High School
05.2001 -

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William Gutting