William Haben
Skokie
Summary
Results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Utilizes strategic insights to align company goals with market opportunities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Managing Director
Haben Funeral Home
05.2011 - Current
- Managed daily operations, including overseeing staff, scheduling, and ensuring smooth workflow in a high-pressure environment.
- Developed and implemented business strategies to increase revenue, improve client satisfaction, and maintain a high level of service quality.
- Maintained meticulous financial records, contributing to the transparency and integrity of service operations.
- Maintained accurate records of services rendered, ensuring compliance with regulatory standards and contributing to financial integrity.
- Introduced new revenue streams, such as pre-need planning and memorial products, resulting in expanded services and higher profitability.
- Expanded operational capacity by optimizing workflow, adding new staff, and upgrading technology, leading to improved service delivery and operational efficiency.
- Analyzed client feedback to identify service gaps, leading to targeted improvements and increased client retention.
- Developed community outreach programs, strengthening local relationships and boosting brand visibility.
- Negotiated and managed contracts for funeral services, caskets, and memorial products, optimizing costs and services.
- Improved online presence through a modern website and social media marketing, contributing to a significant increase in online inquiries and conversions.
- Fostered a compassionate environment for grieving families, enhancing emotional support and overall client satisfaction.
- Focused on client retention through personalized service and exceptional follow-up, resulting in positive word-of-mouth and community loyalty.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Education
Associate of Science - Mortuary Science
Worsham College of Mortuary Science
Wheeling, Illinois01-2013
Bachelors - Political Science
DePaul University
Chicago, Illinois01.2011
Skills
- Strategic Planning
- Financial Analysis
- Online Marketing
- Community Engagement
- Client Relationship Management
- Operational Excellence
- Contract Negotiation
- Sales Strategy
- Process Improvement
- Data Analysis
- Operations management
- Business planning
- Budget development
Certification
- Licensed Funeral Director - January 2011
- Crematory Operator License - January 2011
Timeline
Managing Director
Haben Funeral Home
05.2011 - Current
Bachelors - Political Science
DePaul University
Associate of Science - Mortuary Science
Worsham College of Mortuary Science
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