Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Hacker

Herriman,UT

Summary

Reliable, high performing sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to driving sales while providing an exemplary customer experience. Exudes In-depth understanding of sales psychology, strategies and techniques.

Overview

27
27
years of professional experience

Work History

Design Consultant

Renewal by Andersen
01.2024 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Excelled at closing both cash and finance buyers

Hiring and Training Manager

Traeger Grills
01.2020 - 12.2023


  • Conducted interviews with participants to assess eligibility.
  • Conducted phone and video interviews to assess candidates based in remote locations.
  • Utilized behavioral-based interviewing techniques to evaluate candidates' experience and skills.
  • Proficient with behavioral assessment software such as Predictive Index.
  • Proficient with interview software such as HireVue.
  • Developed and implemented interviewing processes to achieve consistent and structured approach.
  • Reviewed resumes and application materials to understand background and experience of each candidate.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
  • Developed and designed audio, visual, and written training aids to enhance and simplify training processes.
  • Increased sales team performance by developing and implementing comprehensive training programs.
  • Enhanced employee retention through the creation of a supportive and engaging training environment.
  • Streamlined onboarding processes for new sales representatives, ensuring faster integration into the team.
  • Evaluated the effectiveness of training programs through regular assessment, making adjustments as needed for optimal results.
  • Stayed current on industry trends and best practices to continually enhance the quality of sales training offerings.

Brand Ambassador Manager

Traeger Grills
04.2019 - 01.2020


  • Developed and trained Coaches and Assistant Coaches how to effectively train their teams to increase overall performance.
  • Created a culture focused on the big picture, to motivate and influence top performers to build emerging markets.
  • Developed advanced level training material for Coaches, Assistant Coaches, and their teams.
  • Created training material for new products.
  • Developed specific emerging markets and tracked growth.
  • Raised average show performance in Costco and Home Depot.
  • Maximized sell-in and sell-through.
  • Executed and submitted employee warnings (write-up) as necessary.

Brand Ambassador Coach

Traeger Grills
01.2017 - 04.2019
  • Top performer in direct-to-consumer sales events and roadshows in Costco, Home Depot, Ace Hardware, and special events..
  • Thrived in a cold call/close environment.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Developed Assistant Coaches.
  • Successfully field trained and prepared new hires to competently handle a solo sales event.
  • Increased individual Brand Ambassadors performance (attainment to goal).
  • Contacted and coached remote brand ambassadors through struggles they are experiencing during events.
  • Conducted weekly sales calls for teams of 15-25 Brand Ambassadors.
  • Served as the first line of communication between team members and upper management, and directed them to the appropriate person/department when needed.
  • Confirmed Beginning and Ending Inventory Submissions from team members in the field.
  • Raised average show performance in Costco and The Home Depot.
  • Conducted in-person continued training during sales events with team members as needed.
  • Conducted quarterly one-on-one calls with each team member.

Brand Ambassador

Traeger Grills
10.2015 - 01.2017
  • Top performer in direct-to-consumer sales events and roadshows in Costco, Home Depot, Ace Hardware, and special events..
  • Thrived in a cold call/close environment.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Showed understanding of customer's personal style and preferences when offering product advice.

Owner/Operator

Certified Mechanical HVAC
12.2008 - 10.2015
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Conducted Job walks with high end contractors and potential clients.
  • Measured and bid commercial and residential HVAC projects.
  • Trained project managers how to motivate and create a productive environment with their crew.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.

Superintendent

Certified Mechanical
12.2002 - 12.2008
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Established successful procedures for day-to-day operations and long-term planning.
  • Managed complete construction process to maximize quality, cost-controls and efficiency.
  • Managed 4-8 workers when performing duties in line with local and national building codes in construction.
  • Scheduled and coordinated timelines for material and equipment deliveries to jobsites.
  • Scheduled specialty workers and equipment such as scissor lifts and crane operators.
  • Stepped up during foreman's absence to answer questions and delegate project tasks to employees.
  • Collaborated with architects, engineers, and contractors to achieve seamless project execution.
  • Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.
  • Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
  • Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
  • Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Directed projects according to schedule and quality demands.
  • Trained workers in proper methods, equipment operation and safety procedures.

Foreman

Certified Mechanical
06.2000 - 12.2002
  • Led crews of 4-8 people on construction projects to deliver quality installation within deadline.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Read blueprints and technical drawings to determine specifications of materials and equipment needed for specific jobs.
  • Scheduled and coordinated timelines for material and equipment deliveries to jobsites.
  • Scheduled specialty workers and equipment such as scissor lifts and crane operators.
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Checked equipment to determine if maintenance was required.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Verified completed projects met approved time, quality, and cost estimates.

Fabricator/HVAC Installer

Certified Mechanical
06.1997 - 06.2000
  • Maintained clean and organized working environment to promote safety and efficiency.
  • Collaborated with team members to complete projects accurately and quickly.
  • Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
  • Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
  • Operated welding machines and grinders to cut, shape and join metal workpieces.
  • Used gauges, templates, and other measuring devices to inspect production parts.
  • Cut bent, and formed sheet metal and other materials to create metal works.
  • Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
  • Managed project timeline and resources to complete work on time and within budget.
  • Increased productivity through the utilization of advanced fabrication tools, such as pneumatic shears and snap-lock machines.

Education

High School Diploma -

Tolleson Union High School
Tolleson, AZ
05.1999

Skills

  • Salesforce Management
  • Sales Techniques
  • Staff Development
  • Team Leadership
  • Project Management
  • Negotiation
  • Complex Problem-Solving
  • Emotional Intelligence

Timeline

Design Consultant

Renewal by Andersen
01.2024 - Current

Hiring and Training Manager

Traeger Grills
01.2020 - 12.2023

Brand Ambassador Manager

Traeger Grills
04.2019 - 01.2020

Brand Ambassador Coach

Traeger Grills
01.2017 - 04.2019

Brand Ambassador

Traeger Grills
10.2015 - 01.2017

Owner/Operator

Certified Mechanical HVAC
12.2008 - 10.2015

Superintendent

Certified Mechanical
12.2002 - 12.2008

Foreman

Certified Mechanical
06.2000 - 12.2002

Fabricator/HVAC Installer

Certified Mechanical
06.1997 - 06.2000

High School Diploma -

Tolleson Union High School

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William Hacker