William Hagg
Gold Canyon,AZ
Summary
- Eight years of work experience while serving in the U.S. Army as an electronic maintenance technician for the M270A1. Multiple Launch Rocket System mounted on a track vehicle.
- Extensive experience in the diagnostics and repair of electronic, hydraulic, diesel, and power generation system components, isolates faults to system, subsystem, or subassembly and replaces faulty element to restore system to normal operation in the timeliest manner to minimize equipment downtime.
- Received recognition by performing as an electronic maintenance technician, selected over senior Supervisors to manage, maintain, improve and control eight multiple launch rocket systems mounted on track vehicles and light, heavy wheeled diesel equipment proving a 97% fully mission capable success rate.
- Can perform in extreme conditions and produce results, by solving complex problems and creating solutions.
- Deployed to Afghanistan in support of Operation Enduring Freedom as a Radar systems electronic maintenance repairer on Q36 and Q37 Radar Fire finders.
- Secret security clearance granted by U.S. Government
- Supervised, trained and evaluated multiple U.S. Army service members on how to properly diagnose and repair the multiple launch rocket system.
- Team player, very independent, self-starter, willing to travel, can perform under pressure.
- Received multiple awards and decorations in my tenure for outstanding performance as an electronic systematic maintenance technician.
Overview
17
17
years of professional experience
Work History
Line Haul Truck Driver
ABF Freight System Inc.
Phoenix, AZ
11.2015 - Current
- Operate vehicles safely and in full compliance with government transportation regulations to protect company from liability.
- Handle paperwork and system updates including entering new shipping information and updating logs.
- Pull loads between terminals across state lines to support continuous distribution system.
- Assist customers and shippers coordinate resolutions for problems in order to prevent costly claims.
- Complete efficient transfers at hubs and final destinations to keep routes on schedule.
- Operate forklift equipment to assist with loading and unloading vehicles and properly securing items for long road trips.
- Inspect trucks and trailers before and after trips and complete basic maintenance for optimal performance.
- Demonstrate safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Plan efficient routes and adjust strategies based on current weather and traffic information.
- Conduct daily vehicle and equipment inspections to maintain safety and comply with laws.
- Update logs with timely and accurate information to meet internal requirements and DOT recordkeeping demands.
- Maintain records such as vehicle logs, records of cargo, and/or billing statements in accordance with regulations.
Senior Multiple Launch Rocket System Repairer
United States Army
Fort Sill, OK
08.2014 - 12.2015
- Senior Shop Foreman responsible for ensuring 17 Multiple Launch Rocket Systems mounted on a track vehicle stay fully mission capable, by multi-tasking, repairing, and supervising service members to ensure proper scheduled and unscheduled maintenance was performed to exacting standards.
- Coordinated all maintenance actions pertaining to the systems, maintained continuous surveillance over the maintenance, ensured timely, complete and accurate maintenance and records of maintenance, was in charge of independently deciding the best course of action or would recommend changes to maintenance information, developed and maintained operating procedures to be followed, managed all the maintenance data that was related to the procedure, ensured proper coding was established and continued, participated in meetings with superiors and subordinates with regards to transferring information, was required to have comprehensive knowledge of all equipment we worked on, followed all guidelines and regulations, contacted outside contractors as needed, supervised subordinate workers and ensured current risk management practices were in place.
- Tracked daily reports for accuracy and providing technical support to operators during live fire missions and training exercises.
- Conducted training exercises monthly on how to properly troubleshoot and maintain the multiple launch rocket systems.
Motor Sergeant, MLRS Technician
United States Army
Fort Sill, OK
11.2012 - 07.2014
- Managed 4 supervisors and 8 service members by mentoring, counseling and providing guidance to reach personal goals ensuring mission success.
- Conducted multiple field exercises supporting the multiple launch rocket systems, overseeing maintenance and repairs in extreme conditions were successful.
- Evaluated, revised and improved over-all production by motivating and establishing a proactive environment with proven results.
- Managed and tracked all repair parts and equipment in excess of five million dollars.
- Coordinated all maintenance actions pertaining to vehicles and systems, maintained continuous surveillance over the maintenance, ensured timely, complete and accurate maintenance and records of maintenance, was in charge of independently deciding the best course of action or would recommend changes to maintenance information, developed and maintained operating procedures to be followed, managed all the maintenance data that was related to the procedure, ensured proper coding was established and continued, participated in meetings with superiors and subordinates with regards to transferring information, was required to have comprehensive knowledge of all equipment worked on, followed all guidelines and regulations, contacted outside contractors as needed, supervised subordinate workers and ensured current risk management practices were in place.
- Selected over several soldiers/leaders who were senior in rank to me to perform this position due to my leadership ability and qualifications.
Squad Leader, MLRS Technician
United States Army
Fort Sill, OK
06.2012 - 11.2012
- Trained, directed and mentored 10 service members teaching morals and self-less service by setting a good example and maintaining my composure under stressful situations.
- Multi-tasked by conducting services and unscheduled maintenance.
- Took care of service members and family by providing guidance and wisdom to improve mission readiness.
- Submitted work orders for malfunctioning vehicles and inspected each one upon service completion.
- Used active listening and effective communication to alleviate issues between personnel members.
- Regularly inspected weapons to ensure cleanliness and to determine if repairs would be required to maximize functionality.
- Wrote in-depth reports and disseminated to superior officers to contribute information about squad's effective readiness.
- Organized, analyzed and prepared technical data reports.
Radar Technician
United States Army
Kandahar, Afghanistan
07.2011 - 05.2012
- Only individual selected from five Battalions.
- Deployed to Afghanistan in support of Operation Enduring Freedom, quickly cross-trained as a Radar technician and Field Artillery Fire Finder Radar Operator for the Q36 and Q37 Radar Fire Finders.
- Diagnosed and repaired radar systems by performing in-depth troubleshooting, reading schematics, simple math and scheduled/unscheduled maintenance.
- Delivered urgent classified mission data and tactical information to superiors.
- Accountable for inventorying and receiving multiple service components in excess of 1.2 million dollars.
- Responsible for ensuring Q36 and Q37 Radars were fully mission capable under indirect fire.
Multiple Launch Rocket System (MLRS) Technician
United States Army
Fort Sill, OK
11.2009 - 07.2011
- Diagnosed and repaired 17 multiple launch rocket systems.
- Spent countless hours in a field environment troubleshooting and repairing multiple launch rocket systems.
- Trained at the National Training center supporting live fire missions and ensuring the multiple launch rocket systems produced results to exacting standards.
- Isolated faults to system, subsystem, or subassembly and replaced faulty elements to restore systems to normal operation in the timeliest manner to minimize equipment downtime.
- Conducted bench checks, repairs and/or replaced faulty modules and components of failed subassemblies.
- Performed computer hardware and software maintenance, installed software and hardware modifications, researched software-related problems and assisted in the resolution.
- Analyzed system design, operability and maintainability and submitted reports monthly.
Multiple Launch Rocket System (MLRS) Technician
United States Army
Army Camp Casey, South Korea
11.2008 - 11.2009
- Maintained and supported 16 multiple launch rocket systems in extreme conditions.
- Diagnosed and repaired the multiple launch rocket system in multiple field training exercises and produced excellence.
- Highly skilled in reading schematics and coding
- Cross/trained on tactical vehicles in a field environment.
- Assisted in overall mission success by dedicating time and knowledge to improve the multiple launch rocket systems.
- Demonstrated professional attitude and exemplary composure in every internal and customer interaction to promote collaboration and team success.
Education
Some College (No Degree) - Business Economics
University Of Phoenix
Phoenix, AZCertificate - Army Advanced Leadership And Operations Management
Army Logistics University
Fort Lee, VA2014
Certificate - Army Air Assault School
Army National Guard Warrior Training Center
Fort Benning, GA2014
Certificate - Alcohol, Drug Testing, And Prevention
Fires Center Of Excellence
Fort Sill, OK2012
Certificate - Multiple Launch Rocket System/Electronics Repairer
U.S. Army Ordnance Munitions And Electronics
Redstone Arsenal, AL2008
Class A Commercial Driver License
ABF Freight
Fort Sill, OK11.2015
Skills
- Counseling
- Electronics
- Leadership
- Mentoring
- Radar systems (Q36, Q37)
- Multi-tasking
- Operations Management
- Coding
- MLRS Repairs
- Risk management
- Schematics
- Supervising
- Teaching
- Technical support
- Technician
- Troubleshooting
- Class A Commercial Drivers License (CDL)
- Device configuration
- Cable arrangements
- Safety awareness
- Writing reports
- Active listening
- Critical thinking
- Computer skills
- Communication
- Customer service
- Basic math
- Organization
- Maintaining components
United States Army Medals
- Afghanistan Campaign Medal with two ("2") stars: Operation Enduring Freedom and Operation Iraqi Freedom
- Army Commendation Medal
- Army Achievement Medals (2)
- Army Good Conduct Medals (2)
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Korea Defense Service Medal
Additional Information
Granted Secret Security Clearance by U.S. Government
Timeline
Line Haul Truck Driver
ABF Freight System Inc.
11.2015 - Current
Senior Multiple Launch Rocket System Repairer
United States Army
08.2014 - 12.2015
Motor Sergeant, MLRS Technician
United States Army
11.2012 - 07.2014
Squad Leader, MLRS Technician
United States Army
06.2012 - 11.2012
Radar Technician
United States Army
07.2011 - 05.2012
Multiple Launch Rocket System (MLRS) Technician
United States Army
11.2009 - 07.2011
Multiple Launch Rocket System (MLRS) Technician
United States Army
11.2008 - 11.2009
Some College (No Degree) - Business Economics
University Of Phoenix
Certificate - Army Advanced Leadership And Operations Management
Army Logistics University
Certificate - Army Air Assault School
Army National Guard Warrior Training Center
Certificate - Alcohol, Drug Testing, And Prevention
Fires Center Of Excellence
Certificate - Multiple Launch Rocket System/Electronics Repairer
U.S. Army Ordnance Munitions And Electronics
Class A Commercial Driver License
ABF Freight